EMEA Service Director (d / f / m)

Join or sign in to find your next job Join to apply for the EMEA Service Director (d / f / m) role at TieTalent 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About For over 17.5 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success. Leica Microsystems is one of the market leaders in microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. We transform scientific discovery, empower surgeons, and enable insights with cutting-edge microscopes and AI-based image analysis. Join Leica Microsystems in our commitment to brilliant solutions and insights. Leica Microsystems is part of Danaher, accelerating solutions that safeguard and improve human health. We offer the position of Service Director, EMEA, in any major European location (Germany, UK, Italy), with REMOTE work options. Service Director, EMEA Are you passionate about building and managing a top-performing organization? Do you excel in customer satisfaction and quality improvement? We seek a leader skilled in relationship building, coaching, negotiating, conflict resolution, and team building. Your Responsibilities Manage all LMS Field Operations related to Service, including service revenue growth, equipment installation, repairs, demand service, and warranty repairs. Oversee a team of 120 staff, including Field Service Managers, Engineers, Customer Service, and Sales teams, ensuring performance and business targets are met. Gather and act on customer feedback to ensure high satisfaction and quality service, utilizing Danaher Business Systems tools. Maintain knowledge of contractual obligations with customers, dealers, and third-party service providers to fulfill agreements properly. Own and optimize the regional Service P&L to achieve financial objectives and market growth. Manage spare parts inventory and supplies, ensuring contractual commitments and customer expectations are met. Collaborate with Sales and Business Unit Management to foster teamwork, address escalated issues, and enhance customer confidence. Your Profile Completed undergraduate degree; a Master’s degree is a plus. Minimum of 10 years’ experience in a global organization. Experience managing customer-facing organizations, preferably in field service. Fluent in English. Travel Willingness and ability to travel up to 40% within EMEA. Get More Insight Learn more about us through the company video “We Are Leica”. Interested in new opportunities in an innovative, team-oriented environment? Apply online — we look forward to your application! The salary range is XXX; this is an estimate of current possible compensation, which may vary. The role is eligible for bonus/incentive pay. Note: Compensation amounts are not considered wages until earned and vested. Bonus, benefits, and other compensation are at the company's sole discretion unless paid. Join our team today and help accelerate the impact of science and technology. We partner globally to solve complex challenges and bring science to life. For more information, visit our website. We value diversity and unique perspectives in our workforce, workplace, and markets. Location: Crocetta del Montello, Veneto, Italy Languages English Seniority level: Director Employment type: Full-time Job function: Management and Manufacturing Industries: Technology, Information and Internet Referrals can double your chances of interview at TieTalent. Sign in to set job alerts for “Director of Services” roles. We’re unlocking community knowledge with insights added directly into articles, supported by AI. J-18808-Ljbffr

Location: Veneto, IT

Posted Date: 8/20/2025