Director Field Service South Region

Join to apply for the Director Field Service South Region role at SCIEX 1 day ago Be among the first 25 applicants Join to apply for the Director Field Service South Region role at SCIEX For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential. SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. Location / Region : France or Italy or Spain – Close to an international airport with direct connections to European capitals Reports to : Sr Director, Service EMEAI Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions : The Director of Service is responsible for achieving customer, operational and financial targets for the South region of France, Iberia and Italy. This role is instrumental in fostering strong communication and collaboration with functional groups. You will partner closely with business and commercial stakeholders to deliver an exceptional customer experience, drive loyalty and enable revenue growth within the company. You will be responsible for driving Strategic visions and operational rigor, ensuring the delivery of predictable, scalable and efficient services. The ideal candidate possesses an outstanding blend of business acumen, people leadership, situational agility, effective communication, positivity and a passion for exceeding customer expectations. Delivering on operational business performance, by supporting management team to achieve / exceed assigned installation, maintenance and repair targets through effective use of DBS tools and processes, coaching and development of leaders Achieve annual targets for service and support performance metrics including customer (net easy score), operational (uptime, response time, planned maintenance backlog, utilization), and financial (revenue, standard / gross margin, operating income) across business Involvement in monthly revenue / expense forecasting and operational performance review, quarterly business updates and annual P&L planning Foster a culture rooted in the company’s values, while reinforcing the service and support strategy that aligns to our regional priorities Education and / or Work Experience Requirements : BA or BS degree with science or engineering background 4 years leadership / management experience of service General knowledge of applications and instrumentation used in research, applied and clinical end markets Strategic mindset with attention to detail, plus a willingness to be a hands-on leader that builds trust and followership Proactively leveraging data or insights, including key performance indicators, to understand, identify or predict trends to guide actions and drive desired behaviors Exceptional interpersonal and team-building skills, including active listening, communication and consultative dialogue with expertise in working effectively and creatively with a wide variety of individuals and groups Additional Requirements : Identifying and implementing process improvements and change to increase the group’s effectiveness and value to its customers Knowledge and demonstrated ability to apply the DBS tools to effectively deliver continuous improvement. Spend at least 10% of the time “in the field”, visiting customers to develop and maintain good relationships, monitor customer satisfaction and market the services and value provided The provision of coaching, advice guidance and feedback to the service staff as required, maximizing performance and employee Willingness to travel, approximately 25-30% Attract, develop and retain talent, including people leaders, and maintain high employee engagement with a focus on safety, well-being and work-life balance. At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Management and Manufacturing Referrals increase your chances of interviewing at SCIEX by 2x Get notified about new Director of Field Services jobs in Venice, Veneto, Italy . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr Field Service Region • WorkFromHome, Veneto, Italia J-18808-Ljbffr

Location: Veneto, IT

Posted Date: 8/20/2025