CX Automation & AI Engineering Lead

What we're looking for The CX Automation & AI Engineering Lead will lead the design and implementation of scalable support systems and intelligent automation. This role requires fluency in backend development, AI tool integration, and system architecture to enhance customer experiences across digital and community channels. Responsibilities Architect and implement automation workflows to reduce manual load and improve response times. Build, deploy, and optimize AI-powered chatbots, virtual agents, and agent-assist tools. Integrate APIs across support platforms (Telegram, X, GitHub, etc.) and back-end systems. Organize and index knowledge assets to support AI tools and self-service capabilities. Ensure system scalability, security, and maintainability for global, high-volume use. Qualifications Excellent English communication skills Languages: Java, JavaScript (Node.js); TypeScript, Python (optional) Frameworks: Express.js, Spring Boot, FastAPI AI / ML: Experience with LLM APIs (e.g., OpenAI, Anthropic), vector databases, prompt engineering Automation & Integration: Zapier, Retool, custom API orchestration, webhooks Infrastructure: AWS (Lambda, API Gateway, DynamoDB), Docker, GitHub Actions, Terraform (bonus) Databases: PostgreSQL, Redis, MongoDB Monitoring & Observability: Grafana, Datadog, Sentry Support Stack: Zendesk, Intercom, Salesforce Service Cloud (preferred) Preferred Qualifications 4-8 years in backend development or platform engineering roles Experience building production-grade automation systems for support, CX, or operations; familiarity with identity systems (SSO, OAuth, KYC integrations) Experience with Web3 environments or blockchain customer ecosystems is a strong plus J-18808-Ljbffr J-18808-Ljbffr

Location: Varese, Lombardia, IT

Posted Date: 8/19/2025