Account Manager

PLEASE READ BEFORE APPLYING Fluent in Italian and English is required. You must have a valid driver’s license. Please submit your CV in English. Candidates should have 3-6 years of experience in the FMCG industry. YOUR MISSION Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships. Implement tailored strategies aligned with CHEP’s objectives, focusing on growth opportunities and delivering value-driven solutions. Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention. YOUR GOALS Build and sustain strong customer relationships, acting as the main contact for inquiries, issue resolution, and satisfaction. Identify growth opportunities and pursue new business leads to increase revenue through expansion and pricing strategies. Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to support customer growth, cost efficiency, and operational ease. Conduct business reviews, manage tenders, and negotiate contracts aligned with business and customer needs. Monitor account performance via key metrics and customer feedback (e.g., NPS), implementing strategies to improve customer experience and loyalty. Oversee annual audits, ensure compliance with CHEP policies, and recover outstanding equipment fees. Lead initiatives to reduce transport costs and improve supply chain efficiency, creating value for customers and optimizing operations. Support sustainability initiatives with customers, aligning with CHEP's CSR objectives. WHAT WE ARE LOOKING FOR 3-6 years of experience in FMCG. A business-related degree is preferred but not essential. Analytical mindset with attention to detail. Strong networking, relationship-building, and interpersonal skills. Excellent negotiation and presentation skills. Familiarity with Salesforce and CHEP’s value proposition. Supply chain mapping expertise. Proven success in negotiations and working with financial KPIs. A team player capable of working independently. WHAT WE OFFER Attractive salary plus annual bonus based on performance. Company car, lunch vouchers, flexible hybrid working. Opportunities to participate in the Brambles share program. Monthly webinars on topics like technology, supply chain, mental health. Referral bonuses for recommending talent. Personal growth plans focused on training and coaching. An international organization with a family-like atmosphere. J-18808-Ljbffr

Location: Varese, Lombardia, IT

Posted Date: 8/19/2025