Night Duty Manager

Duties: Ensure that policies, processes, and standards reflect guest safety, security, and preferences. Serves as a warm, attentive presence throughout the guest journey (especially during night hours) Supports guest arrivals, departures, and any late-night needs with calm clarity and care Coordinates seamlessly with other teams to ensure the guest experience remains smooth, thoughtful, and responsive Aware of each guests practical needs, adapting with empathy and discretion Comfortable balancing solo responsibility during night shifts, including subtle oversight of wellbeing and the overall calm Requirements: Grade 12 A formal hospitality qualification At least 2 years of experience in luxury operation as a Duty Manager with the experience to lead in a small operational team Fully computer literate Ability to monitor & ensure compliance Demonstrates high levels of resilience in demanding environments with a positive outlook in challenging situations You should be passionate about hospitality and regenerative practices, knowledge and love of all things wellness will be an advantage.

Location: Franschhoek, ZA

Posted Date: 8/17/2025