Remote IT Systems & Support Administrator

Role Overview This position plays a pivotal role in supporting IT infrastructure and collaboration tools for a boutique international financial services firm. The Remote IT Systems & Support Administrator will oversee Microsoft 365 systems, licensing, cybersecurity practices, and remote technical support across teams in South Africa, the US, and Mauritius. A strong background in SharePoint administration (or similar platforms like Google Workspace or Confluence) is essential to ensure optimal digital collaboration, user access management, and data governance. The ideal candidate is a detail-oriented self-starter with experience in remote support and a solid grasp of endpoint protection, system access, and cloud-based tools. Key Responsibilities SharePoint & Collaboration Tools Administration Serve as primary administrator for two SharePoint sites (each with 46 users). Manage permissions, access groups, document libraries, and site structure. Guide team members on SharePoint best practices for storage, searchability, and version control. Develop and maintain SharePoint usage policies and documentation. Provide occasional onboarding and annual refresher training on SharePoint and collaboration tools. Recommend enhancements or third-party integrations for improving team workflows. IT Systems & Licensing Administer Microsoft 365 user accounts, licenses, and configurations (incl. Exchange, Teams, OneDrive). Maintain Adobe Creative Cloud licensing and provisioning. Manage device setup, user access, and email account provisioning and deprovisioning. Archive email communications and ensure data retention compliance. Troubleshoot remote connectivity, printer setups, Outlook configurations, and basic desktop issues. Cybersecurity & Endpoint Protection Maintain Panda or similar antivirus systems across user endpoints. Ensure security patches, updates, and scans are consistently applied. Monitor and respond to endpoint alerts or issues. Provide yearly cybersecurity training covering email safety, password hygiene, and phishing awareness. Make recommendations for email security solutions (e.g. Mimecast, Proofpoint). Uphold IT security policies and access control protocols. Reporting & Strategic Input Generate quarterly IT and SharePoint usage reports for senior leadership. Monitor license usage and make recommendations for scaling or cost-saving. Advise on IT asset purchases (e.g. laptops) and oversee remote setup and configuration. Contribute to business continuity discussions from an IT systems perspective. Requirements Education & Certifications Diploma or degree in Information Systems, Computer Science, or related technical field. Certifications in Microsoft 365 Administration or SharePoint (e.g. MS-102, MS-600) highly advantageous. Training or certification in cybersecurity or endpoint protection (e.g. CompTIA Security, CISSP basics) preferred. Experience Minimum 35 years in IT support, systems administration, or collaboration platform management. Proven experience managing SharePoint (or similar digital workspace platforms) for small to medium-sized teams. Familiarity with license management for Microsoft, Adobe, and endpoint security software. Previous exposure to international team support and working across multiple time zones is a plus. Key Attributes Expert-level understanding of SharePoint administration and configuration . Security-conscious with sound knowledge of IT governance and endpoint security. Tech-savvy, resourceful, and capable of solving user issues with minimal supervision. Able to communicate technical concepts clearly to non-technical users. Adaptable to changing tech landscapes and eager to learn new platforms. Strong attention to detail, documentation, and process discipline. Self-starter with high accountability and a proactive approach to troubleshooting and support. Should you not receive a response within 10 working days, please consider your application unsuccessful.

Location: Pretoria, Gauteng, ZA

Posted Date: 8/17/2025