Supervisor de cobranza (Bilingüe)

At MStar, we are a startup offering fast, flexible, and reliable automotive financing solutions through innovation and trust. We focus heavily on meeting our clients' needs to redefine the future of auto financing in Mexico. Work location: Reforma, Mexico City (on-site) Key Requirements: Bachelor’s degree in Law, Finance, Business Administration, or a related field. Proven experience (5 years) in collections at financial sector . Fluency in English (written and spoken) is required. Strong leadership and team management skills. Excellent communication and negotiation abilities. Proficiency in data analysis and reporting tools. Familiarity with collections software and CRM systems. Knowledge of relevant regulations and compliance standards. Activities where you can apply your experience and knowledge: Collections Strategy: Develop and implement strategies for early-stage collections to reduce overdue accounts and improve recovery rates.Monitor and analyze delinquency trends to adjust collection tactics accordingly.Team Management: Lead, train, and supervise the early collection team, ensuring they meet individual and team targetsProcess Optimization: Streamline collection workflows and leverage technology to improve efficiency.Regulatory Compliance: Ensure collection practices comply with local laws, regulations, and company policies.Customer Relationship Management: Handle escalated customer cases with professionalism and aim for amicable resolutions.Reporting: prepare regular reports on collection performance, KPIs, and delinquency trends for senior management. Benefits of driving with MStar: Direct employment contract with the company Fixed income based on experience Monday to Friday schedule Legal benefits Additional perks (major medical insurance, life insurance, grocery vouchers, savings fund) Computer and mobile phone provided Excellent opportunity for growth and professional development Apply now and join this great team — accelerate your career with MStar! Important At MStar, we are committed to equal opportunity and to fostering an inclusive and respectful environment for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, marital status, disability, medical condition, nationality, political opinion, ethnic origin, immigration status, or any other characteristic protected by law. We value diversity and firmly believe that a discrimination-free environment encourages innovation, respect, and collective growth.

Location: Mexico City, Mexico, MX

Posted Date: 8/17/2025