Junior IT Support

Social network you want to login/join with: The Junior IT Support will provide day-to-day technical assistance to local users, ensuring the smooth functioning of end-user devices and basic IT infrastructure. This role involves troubleshooting hardware and software issues, managing service requests via the ticketing system, and supporting users both remotely and on-site. The technician will work closely with RS Staff and third-party vendors to resolve incidents efficiently, support hardware and application deployments, and contribute to maintaining accurate IT documentation and inventory. Responsibilities This role focuses on supporting and delivering technology services to the local Market (Italy). Provide technical support to users (hardware, software, network, and peripheral issues). Troubleshoot and resolve incidents related to Windows operating systems, Microsoft 365, printers, scanners, and other standard business tools. Install, configure, and maintain end-user devices such as laptops, desktops, and mobile phones. Support onboarding and offboarding processes from an IT perspective (equipment setup, account creation, etc.). Manage service requests and incidents through the ticketing system, ensuring timely and effective responses. Monitor the status of systems and proactively report any issues or risks. Maintain IT documentation, including knowledge base articles, inventory records, and support procedures. Collaborate with internal teams and third-party vendors to escalate and resolve more complex issues. Keep users informed on the progress of their tickets and provide clear, user-friendly communication. Excellent verbal and written English language skills. Up to 3 years of experience in IT support or similar roles. Technical diploma or equivalent education in IT or related fields. Good knowledge of Windows 10/11 and Microsoft 365 (Word, Excel, Outlook, Teams). Familiarity with basic networking concepts (TCP/IP, DNS, Wi-Fi). Basic understanding of IT security principles (password hygiene, phishing awareness, data protection). Experience with ticketing systems and support workflows. Strong communication skills and a customer-oriented mindset. ITIL Foundation certification. Experience with Apple client technologies. About RS Group Across the industrial design, manufacturing, and maintenance sectors, we are the digital destination for product and service solutions to help our customers with maintenance, repair, and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day, our team of experts delivers solutions to resolve our customers’ challenges across design, procurement, inventory, and maintenance. We strive to deliver the best possible service and provide a seamless procurement experience. We are one team. We deliver brilliantly. We do the right thing. We embody our values, which unite our approximately 9,000 global colleagues and differentiate us from our competitors. Our values reflect how we work today and how we must evolve for the future. They are a set of principles shaped by our people, for our people. Together, we can make great things happen. Aim for amazing and beyond! J-18808-Ljbffr

Location: Sesto San Giovanni, Lombardia, IT

Posted Date: 8/17/2025