Global Data Service Manager - L. 68 / 99 e L. 69 / 99 (Categorie protette)

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 10,000 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer 2025" in Europe, North America, Latin America, Australia, and New Zealand by the Top Employers Institute. Additionally, we are proud to be the first Italian multinational certified among the Global “Leading Employers” 2025, a recognition spanning all 26 countries where we operate. Position Overview The Amplifon Global Data team is seeking a Data Service Manager. The successful candidate will interact with Business and Development teams during project and operational phases to handle release management and enhance support services, ensuring service availability and continuity. Main Responsibilities Promote application and process improvements based on operational experience and customer feedback. Prioritize issue analysis and resolution activities based on business context and criticalities. Serve as the first point of contact for critical issues or improvement needs related to Amplifon Datawarehouse, marketing campaign platform, and their integrations. Ensure service continuity by coordinating releases of enhancements and evolutions of data assets and complex enterprise campaign automation solutions, with expertise in Architecture, System Integration, Security, Performance, Scalability, and Reliability. Act as the subject matter expert for client data and omni-channel marketing campaigns. Interact regularly with application development, enterprise architecture, technology teams, and vendors. Investigate application issues to determine root causes, resolve data issues, and recommend process changes to prevent recurrence. Perform tasks timely, within scope, and with high customer satisfaction. Skills Ability to prioritize tasks, handle shifting deadlines, and work independently or in teams. Strong problem-solving skills. Knowledge of general Business and CRM processes; experience in Retail industry highly valued. Business needs analysis skills to define requirements within functional contexts. Strong organizational and project management skills to drive projects and meet deadlines. Flexibility to adapt in a rapidly changing corporate environment. Ability to work under pressure to meet deadlines and manage expectations. Excellent written and oral communication and interpersonal skills. Understanding of relational databases. Proven SQL knowledge. Knowledge of Adobe Marketing Cloud or other Omnichannel campaign systems is highly appreciated. Knowledge of Google Cloud Platform and DBT is highly valued. Knowledge of Microsoft PowerBI and Azure Analysis Services is highly appreciated. Qualifications At least 2 years of experience in a functional analyst role, preferably in CRM or Campaign Management projects. 3-5 year degree in Computer Science or Economics preferred. Willingness to travel as required. Fluency in Italian and English (both written and spoken) is mandatory. At Amplifon, we believe people are our most important asset. We invest in talent engagement, continuous professional development, support, and recognition to help our people exceed limits and build fulfilling careers. We offer a hybrid working policy, allowing employees to work remotely up to 9 days per month. J-18808-Ljbffr

Location: Liguria, IT

Posted Date: 8/16/2025