IT Technical Team Lead

IT Technical Team Lead In-House Infrastructure & Networking Expert R30 000 - R40 000 We are seeking a highly skilled, hands-on IT Technical Team Lead who excels in internal infrastructure builds, troubleshooting, and technical leadership. The ideal candidate will have direct, recent experience managing, implementing, and supporting ALL key systems in-housewithout reliance on external service providers for core infrastructure, firewalls, or networking. Key Requirements Technical Leadership & Escalation Act as the Tier 2/3 escalation point for all complex infrastructure, cloud, networking, and application issues. Demonstrate hands-on, start-to-finish technical problem-solving, root cause analysis, and prevention of repeat incidents. Proactively implement and manage system monitoring tools and performance tuning. Mentorship & Documentation Mentor and upskill IT staff through active coaching, workshops, and peer knowledge sharing. Develop and maintain SOPs, internal documentation, technical diagrams, and a robust knowledge base. In-House Network & Infrastructure Management Directly support and administer LAN/WAN networking, VLAN design, VPNs, and firewalls (configuration, management, and troubleshootingno outsourcing). Manage and optimise Windows Server environments, Active Directory, virtualization (VMware/Hyper-V), and backup solutions. Maintain infrastructure uptime through hands-on preventative maintenance and rapid incident resolution. Microsoft 365 & VoIP Expertise Own the management and troubleshooting of Exchange Online, SharePoint, Teams, OneDrive (from admin portals to technical support). Full hands-on support for VoIP systems (SIP, PBX platforms, Teams Calling)including configuration and issue resolution. Automate routine tasks using scripting tools such as PowerShell. Project Management & Continuous Improvement Lead or contribute to in-house infrastructure projects, upgrades, and migrations with clearly defined deliverables and timelines. Identify and implement automation to streamline operations and improve ticket resolution time. Provide technical guidance for procurement, system design, and architectural improvements. Compliance & Security Support IT compliance (e.g., audits, patching, regulatory remediation), ensuring robust security (identity/access controls, backup policies). Maintain and improve security standards and processes directly. Collaboration & Communication Align system policies and technical approaches with business needs through effective, clear cross-functional communication. Confidently interact with both technical and non-technical stakeholders at all levels. Candidate Profile 10 years direct hands-on IT infrastructure, networking, and systems administration experience. Demonstrated ability to manage and troubleshoot all aspects of infrastructure in-house (no reliance on MSPs). Deep expertise with current technologiesnetworking (Cisco, Fortinet, MikroTik, etc.), virtualization platforms, Microsoft 365, backup, VoIP, automation. Proven track record in leading technical teams and being the in-house escalation point. Excellent analytical, process improvement, and communication skills. Certifications (e.g., CCNA/CCNP, MCSA/MCSE, VMware, ITIL, etc.) are strongly preferred but practical, demonstrable expertise is essential. Critical Success Factors Candidates must be able to describe hands-on solutions in technical interviews. Answers should show direct responsibility and technical troubleshooting from start to finish. Do NOT submit candidates whose primary approach is "I call my MSP/service provider" for key infrastructure or network tasks. Candidates should be eager and able to keep up-to-date with evolving technologies and best-practices in-house.

Location: Bellville, ZA

Posted Date: 8/15/2025