Quality Manager

Key Responsibilities: Quality Systems and Compliance Maintain, and improve the Quality Management System (QMS) in alignment with ISO 9001and customer-specific requirements. Ensure compliance with Environmental and Occupational Health & Safety, national legislation, chemical handling protocols, and ESD protection standards. Lead and coordinate internal, external, customer, and supplier audits. Track and close non-conformances with measurable corrective actions and deadlines. Maintain and control documentation including SOPs, inspection/testing procedures, process-specific work instructions, FMEA, PFMEA, control plans, risk registers, and audit logs. Conduct Management Review meetings, presenting data on customer satisfaction, audit outcomes, NCR trends, and improvement plans. Ensure full audit readiness across departments, enforcing process discipline, traceability, and version control. Drive preventive actions by analyzing trends, leading root cause analysis teams, and integrating lessons learned into documented procedures. Quality Operations & Team Management Manage daily activities of all quality personnel including Inspectors, Controllers, AOI Inspectors, and the Quality Supervisor. Lead NCAR processes for customer complaints, internal failures, and non-conformances. Ensure defect traceability, segregation of non-conforming parts, and appropriate disposition (rework, scrap, ) Monitor and report production quality performance, including yields, escape rates, and KPIs. Develop and oversee Quality Plans and Product Quality Specifications for customer contracts. Facilitate QA meetings, factory reviews, and team performance discussions. Mentor the quality team, oversee training on IPC standards, and enforce HR-compliant performance management. 3. SHEQ Governance & Compliance Implement and maintain SHEQ systems in compliance with relevant legal requirements. Coordinate internal SHEQ audits, safety committee meetings, and employee training. Oversee incident investigations and corrective actions for near-misses and safety breaches. Conduct evacuation drills, manage hazardous material protocols, and ensure waste disposal procedures are followed. Maintain incident logs, legal registers, and environmental compliance records. 4. Strategic Leadership & Continuous Improvement Lead the development and execution of the Quality strategic roadmap in line with business goals. Initiate improvement projects using 8D, Fishbone, and 5 Whys. Drive innovation in quality tools and systems to enhance data collection and decision making. Align quality initiatives with customer satisfaction and operational efficiency. Minimum Qualifications and Experience: Bachelors degree in engineering, Quality Management, Industrial Technology, or related discipline. 57 years' experience in Quality Assurance and SHEQ management, ideally in electronics manufacturing. Certified Lead Auditor in ISO 9001; ISO 14001 / ISO 45001 knowledge preferred. Strong working knowledge of IPC-A-610/620, PCBA inspection techniques, and electronics manufacturing standards. Proficient in root cause analysis, QMS software, MS Office, and data interpretation. Proven leadership in cross-functional teams, training, and conflict resolution. Advanced competency in KPI reporting, quality documentation, and compliance monitoring.

Location: Pietermaritzburg, ZA

Posted Date: 8/15/2025