Business Analyst (Organisational Architecture & Operational Diagnostics), East London

Applicants are required to meet the following criteria: Bachelors Degree in - Business Analysis or Public Administration or ICT/Information Systems or Organisational Development Also required is a Postgraduate qualification (Preferred) in: Organisational Design or Public Sector Management or Strategic ICT Management Professional Certifications (Advantageous ): CBAP (Certified Business Analysis Professional); TOGAF or similar Enterprise Architecture certification; PRINCE2 / PMP (for exposure to structured project environments); ITIL certification (for ICT systems understanding) Minimum of 5 10 years experience in business analysis, with at least 3 years in the public sector or municipal environment. Proven track record in diagnosing complex organisations and recommending restructuring models, working with multidisciplinary teams (including ICT, HR, Finance, etc.) and writing high-quality strategic and technical reports Excellent understanding of ICT environment and digital platforms as well as competence in diagnostic tools, workflow software and enterprise architecture frameworks Valid drivers and willing to travel when required The s uccessful applicant would be responsible for, but not limited to: Responsible for conducting a comprehensive diagnostic of the organisational architecture and operations across all directorates. Evaluating how Information and Communication Technology (ICT) interfaces with core and support operations, and producing detailed diagnostic reports and proposals for enhancing organisational effectiveness. Analysing processes, structures, systems, and workflows to identify inefficiencies, identifying technology-enabled solutions and recommend new models or architectural improvements that align with smart city aspirations. The ideal candidate will combine strong analytical skills with an understanding of digital transformation, urban infrastructure, and stakeholder engagement Organisational diagnostics & analysis assessments; governance models; identify inefficiencies Solution design collaborate with teams; conceptualize and plan systems; solution prototyping, testing and validation; gap analysis; ensure solution compliance; engage stakeholders; support architecture documentation Stakeholder engagement facilitate engagements, interviews & workshops and gather inputs Reporting writing and recommendations diagnostic reports; develop business cases; draft roadmaps Strategic modelling benchmark best practice models; recommend structure or service delivery models Sal ary: Market related

Location: East london, ZA

Posted Date: 8/15/2025