SME Business Administrator

The SME Business Administrator/Support is a key enabler in the sales operations function, responsible for ensuring efficient order processing, pre-sales & post-sales coordination, and stock management. This role serves as the critical liaison between the Account Managers, Finance, Warehouse, Order Management , and Supply Chain teams to support (Follow Up) the fulfilment and provisioning of customer orders. The incumbent will oversee the end-to-end order lifecycle from order and invoicing to stock allocation and delivery with a strong focus on accuracy, timely execution, and customer satisfaction. Requirements: Matric Business Administration qualification is an advantage / or relevant work experience Minimum 4 years of administrative & sales support experience in a fast-paced, professional environment At least 12 years of experience coordinating or supporting a team Responsibilities: Manage end-to-end order processing efficiently, ensuring timely and accurate handling from order placement to delivery. Coordinate stock requests, monitor inventory levels, and maintain accurate stock and finance trackers. Liaise with the warehouse to track order status, follow up on stock availability, and ensure timely dispatch. Monitor orders throughout the delivery process, proactively identifying and resolving any issues or delays. Track invoicing and collaborate with key stakeholders within the order process and clients to resolve queries and ensure clarity. Provide regular updates and clear communication to Sales, clients, and internal teams throughout the order process. Highlight and escalate delays or issues impacting service delivery. Support occasional 30-day account escalations and assist Sales in processing these. Assist with ad-hoc projects and provide backup support as needed. Provide end-to-end support for rental and finance, including managing client and internal queries within SLA timelines, processing finance applications, and assisting with insurance quotes and claims. Key Competencies: Strong skills in office administration, Sales support, document management, reporting & stakeholder coordination Excellent communication skills and strong attention to detail Ability to manage multiple priorities and follow through on tasks Comfortable working with CRM and tracking tools A proactive, solution-focused mindset and team-oriented approach Excellent stakeholder engagement Customer-centric mindset

Location: Sandton, Gauteng, ZA

Posted Date: 8/11/2025