Service Desk Team Leader

Service Desk Team Leader, £35,000 per annum Benefits, Northwich (Cheshire), Hybrid working included i.e. 3 days in the office, 2 from home, Global Company with greta culture. Overview of the Service Desk Team Leader: Are you ready to step up, stand out, and LEAD? If you're a powerhouse of tech know-how with a heart for service and a passion for inspiring others—then this Service Desk Team Leader opportunity is your stage. As a Service Desk Team Leader , you will become the heartbeat of our clients service desk operations, guiding a team of top-tier engineers to deliver world-class support to high-value clients. This isn't just team leadership—this is leadership at its finest. You'll bring clarity to chaos, structure to scale, and energy to execution. Service Desk Team Leader Duties: Own service desk productivity, ensuring tasks are prioritised, covered, and completed on time—every time. Build a culture of motivation, collaboration, and excellence—because energy is contagious. Be the go-to leader for support, escalations, and coaching—leading from the front, not the sidelines. Drive KPI performance with purpose, passion, and precision. Identify and champion continuous improvement in processes and people. Mentor, develop, and elevate your team—because leaders grow leaders. This Service Desk Team Leader role is your chance to make a measurable impact and build a high-performing team that delivers not just service, but success . Experience Needed / What's in your DNA? You’re not just tech-savvy—you’re people-smart. You combine sharp IT knowledge with emotional intelligence. You’re structured, strategic, and READY to inspire. You’ll bring: Experience in service desk leadership or coordination. Knowledge of Broadband & Voice products, Ethernet, and IT systems e.g. FTTC, FTTP, MPF, VOIP Experience of working in a Telecoms Industry will be a strong advantage to the role A strong grasp of Microsoft Office, ITSM tools, and ITIL frameworks. Exceptional communication skills—clear, confident, and calm under pressure. Bonus if you have: Power BI skills, telecoms industry experience, and a results-driven mindset.

Location: Northwich, Cheshire, GB

Posted Date: 8/7/2025