Assistant Marketing Manager

Duties and Responsibilities include but not limited to: Marketing & Digital Presence: Develop and manage the propertys online presence, including social media platforms Create engaging content, including short videos and reels Monitor audience engagement and tailor content to suit target demographics Plan and maintain a monthly social media calendar in collaboration with the Marketing Manager Manage and update the websites imagery and information Generate monthly marketing performance reports Maintain and engage a contact database for regular newsletters and mailers Ensure consistent top-of-mind awareness with tour operators and travel agents through monthly email outreach Online Reputation Management: Respond to online reviews via platforms like Guest Revu Proactively manage online feedback to drive higher guest ratings Front Office & Guest Relations: Handle reception duties: phone calls, enquiries, reservations, quoting and invoicing Respond to in-room and special occasion requests Assist guests with excursion info, local recommendations, and area knowledge Manage and resolve guest complaints diplomatically and professionally Manage group tour bookings in coordination with the marketing department General Administration: Support the General Manager and Marketing Manager with allocated administrative tasks Ensure seamless internal communication between marketing and guest services Requirements: Prior experience in hospitality, front office, or marketing support roles Proficiency with a Property Management System (PMS); Semper PMS experience preferred Social media savvy with basic content creation skills (graphics/video) Excellent verbal and written communication skills A friendly, professional, and approachable demeanor Ability to multi-task and adapt in a fast-paced environment Strong organisational skills and attention to detail

Location: Plettenberg bay, ZA

Posted Date: 8/7/2025