Operations Manager

Are you a dynamic and proactive leader with a passion for delivering operational excellence in healthcare? Schoen Clinic Chelsea is looking for a dedicated Operations Manager to join our Senior Leadership Team and ensure the smooth, efficient, and high-quality running of our specialist clinic. About the Role As Operations Manager, you will oversee the daily non-clinical operations of the clinic, leading our administrative and facilities teams to ensure processes are efficient, compliant, and patient-focused. You will play a key role in shaping the service experience for our patients and visitors by implementing effective systems, supporting governance standards, and promoting a culture of excellence and accountability. Key Responsibilities Work as a key member of the Senior Leadership Team on site Lead and manage the non-clinical functions of the clinic, including administration, facilities, health & safety, and procurement. Support the Clinic Director in the delivery of operational strategy and quality initiatives Represent the administration team during inspections (e.g., CQC) and external reviews. Oversee day-to-day operations, ensuring seamless service delivery across all departments. Manage health & safety compliance, serving as the clinics Health & Safety Coordinator. Supervise maintenance and housekeeping teams, ensuring adherence to COSHH and other regulatory standards. Ensure robust security and IT support processes are in place to maintain operational efficiency. Work closely with accounts and corporate billing teams to minimise patient aged debt. Maintain effective purchasing and procurement systems in line with audit and compliance standards. Drive innovation and improvement in administrative systems to meet the evolving needs of services. Ensure GDPR, data protection and confidentiality standards are consistently upheld. Contribute to clinic governance, audit processes, and quality improvement projects. Participate in safeguarding procedures and incident reporting in line with clinic policies. Skills & requirements As an Operations Manager, you will have proven experience in operational or practice management within a healthcare or clinical setting. You will have a working knowledge of regulatory frameworks such as CQC and health & safety legislation. You will have a strong leadership style with a commitment to delivering excellent customer service, with good organisational and problem-solving skills and the ability to thrive in a fast-paced, team-oriented environment.

Location: South West London, South East, GB

Posted Date: 8/6/2025