Engineering Support & Hire Desk Coordinator

Engineering Support & Hire Desk Coordinator | South Kirkby, Pontefract | Full Time, Permanent | Working hours are 8:00 am - 5:30 pm, Monday to Friday | £30,000 - £35,000 per annum Our clients company, based near Pontefract, West Yorkshire, was established in February 2008 by the Burton brothers, John and Neil. Between them, they have over 40 years of experience in the Powered Access Industry, and their continued dedication and commitment to providing an exceptional level of service have allowed the company to expand its workforce to a team of mobile-skilled engineers, workshop and office staff. They are currently seeking an organised and proactive Engineering Support & Hire Desk Coordinator to support their field engineers and hire operations. If youre detail-oriented, confident working independently and as part of a team, and thrive in a fast-paced environment, our client wants to hear from you! Are you the right person for the job? MUST have Hire Desk Support experience Engineer & Client Coordination experience is essential Parts & Inventory Management experience Strong administrative and coordination experience Excellent communication skills written and verbal Confident and professional telephone manner, with experience in outbound calling or client engagement Excellent time management and organisation Tech-savvy especially with Microsoft Office Able to work independently and under pressure High attention to detail What will your role look like? Engineer & Client Coordination Schedule and manage engineer workloads and overtime Maintain regular client communication via phone and email Make outbound calls to prospective clients, using strong communication skills to engage professionally and build rapport Track and review engineer job reports, quotes, and invoicing Maintain stock levels and coordinate parts supply Hire Desk Support Manage hire equipment compliance (LOLER, PDI) Support hire desk enquiries, contracts, and logistics Keep machine status records up to date Parts & Inventory Management Handle parts enquiries and supplier coordination Maintain internal and van stock records Support marketing with parts imagery and uploads Compliance & Fleet Administration Oversee driver and vehicle compliance (licensing, inspections, tachographs) Monitor fleet tracking systems and driving behaviours Maintain organised records for audits and reporting Visitor & Contractor Management Greet visitors, ensure sign-in processes, and enforce safety protocols Manage contractor documentation and PPE requirements General Administration & GDPR Assist with customer complaints and internal documentation Monitor office cleanliness, security, and contractor hours Uphold GDPR and information security policies What can you expect in return? 30 days of annual leave, including bank holidays Full on-the-job training and ongoing support A friendly, team-focused workplace Opportunities to grow within the business Whats next? Its easy! Click APPLY now! We cant wait to hear from you! Your data will be handled in line with GDPR

Location: Pontefract, Yorkshire, GB

Posted Date: 8/5/2025