Customer Success Representative

About Defense.com At Defense.com, we're on a mission to simplify cybersecurity. Our all-in-one platform helps organizations of all sizes protect their data, meet compliance requirements, and respond to threats-quickly and confidently. We are growing fast and looking for passionate individuals to join our journey. The Role We're looking for a proactive and detail-oriented Customer Success Representative based in the UK. In this role, your primary focus will be conducting service reviews and coordinating onboarding activities to ensure our customers get maximum value from the Defense.com platform. Key Responsibilities Lead regular service reviews with customers to assess satisfaction, identify opportunities, and address challenges Coordinate and manage smooth onboarding experiences for new customers, ensuring they are set up for success from day one Act as the bridge between customers and internal teams, capturing feedback and ensuring follow-up on action items Maintain accurate records of customer interactions, onboarding progress, and service outcomes using CRM tools Collaborate closely with Sales, Product, and Support teams to drive a seamless customer journey What We're Looking For 1-3 years in a customer success, onboarding, or account management role (B2B SaaS or cybersecurity experience is a plus) Excellent communication and relationship-building skills Organised, with strong time-management and coordination abilities Tech-savvy and comfortable learning new tools and platforms Based in the UK and available for occasional in-person team meetings or client visits if needed What We Offer Competitive salary and benefits package Fully remote working environment Opportunities for growth and professional development A mission-driven company culture focused on innovation, collaboration, and trust Join Us If you're passionate about delivering great customer experiences and want to play a key role in helping businesses stay secure, we'd love to hear from you. Department Sales Locations Remote - UK Remote status Fully Remote

Location: Stevenage, Hertfordshire, GB

Posted Date: 8/3/2025