Customer Service

We are recruiting a dedicated Customer Service Advisor. This role is based at our client's professional and collaborative Maidstone office, where teamwork and mutual support are integral to the working environment. Operating within a fast-paced setting, the successful candidate will be responsible for managing customer interactions, ensuring high standards of service, and resolving queries with efficiency and professionalism. Hours: Monday to Friday (full time) Contract : Temp to Perm Pay: £26,000 per year Location: Maidstone Key Responsibilities: Accurately process customer sales orders and payments received via phone, email, or online platforms Conduct scheduled outbound calls to generate customer orders Assess inbound calls and emails to determine appropriate action-sales, complaints, or technical support Manage the daily flow of emails and voicemails, ensuring timely responses Troubleshoot initial customer technical issues, escalating to first-line support when needed Coordinate reactive maintenance tasks based on customer segmentation, working closely with Technical Service Engineer and Senior Regional Technician What we're looking for: Proven experience in sales and/or customer service Ability to work collaboratively within a team to meet service level agreements and achieve shared objectives Strong customer service skills, including effective management of complaints and resolution of issues Proactive approach to problem-solving, including root cause analysis and identifying long-term solutions Excellent communication skills, both verbal and written Ability to prioritise tasks and meet personal goals Resilient, motivated, and committed to delivering high standards of service Flexible and adaptable, with a positive attitude towards change and innovation Naturally inquisitive and hands-on, with a strong appetite for learning and development Benefits Include: 25 days of annual leave (plus bank holidays) Pension scheme Your birthday off For more information click apply now or call Maidstone on 01622 291841

Location: Maidstone, Kent, GB

Posted Date: 8/3/2025