Enterprise Customer Success Manager

About us ifeel is a unique, comprehensive, and scalable solution that uses data to provide a holistic understanding of the employees' mental well-being, inspire human growth, and guide organizations toward cultivating a positive mental well-being culture. We impact society positively through our commitment and know-how, led by the best professionals. A challenging job to inspire & nurture a better future, every day. What are we looking for? Are you passionate about creating seamless client experiences and driving impactful outcomes? We are seeking a dynamic Enterprise Customer Success Manager to empower our clients with the tools and engagement strategies they need to achieve their business goals. This role is pivotal in guiding clients through onboarding, ensuring consistent value realization, and shaping their success metrics. Main tasks and responsibilities: Pilot Implementation & Management: Lead the planning and execution of enterprise pilots (mainly in Spain and France), managing all five phases: technical setup, onboarding, communication, engagement, and ongoing coordination. KPI Monitoring & Impact Reporting: Track key performance indicators and provide monthly impact reviews to stakeholders, ensuring alignment with expectations. Client Relationship & Stakeholder Management: Maintain strong relationships with decision-makers and account admins through regular reviews, supporting retention, expansion, and long-term strategic alignment. Engagement & Communication Strategy: Design and deliver engagement plans in collaboration with Marketing and Clinical teams, tailored to each phase. Strategic Account Growth & Partner Success (Insurance Focus): For insurance partners, manage complex stakeholder ecosystems, develop integrated communication strategies, and deliver nuanced reporting to drive adoption, expansion, and advocacy Account management and revenue responsibility : Owning of client renewals, upsells and expansions The Ideal candidate will have: At least 5 years of proven experience in customer success or client-facing roles, preferably in enterprise settings. A strong interest in psychology and mental health, enhancing understanding of client needs. Experience in SaaS companies is highly desirable. Fluency in French, English and Spanish. Exceptional analytical and problem-solving skills. Strong storytelling and communication abilities to effectively convey data-driven insights. Experience working with cross-functional teams to drive client success. Demonstrated personal ownership, proactivity, and teamwork. Excellent time management and organizational skills to handle multiple projects concurrently. Our Core Principles: Humanise Growth: Let your actions lead you in a path to growth, for yourself, others and ifeel as a whole. Lead by Example: Drive others to achieve their highest potentialities. Trust in Yes: Say yes to the exceptional. Innovate Humanly: Access the type of creativity that can brighten the human experience. Engage to Unlock Greatness: Engage. Dare to be great. What do we offer? Full-time, fixed contract (Monday to Friday). Office located in the heart of Madrid, close to Manuel Becerra / Lista. Hybrid work model with flexible hours: with the option to come to the office as often as you’d like. Viability to Travel of 25-40% Salary depends on experience, ranging from 55 - 60 k per year, with room for negotiation Flexible compensation with tax benefits through Coverflex. Private health insurance provided by Alan. Full access to ifeel’s psychological therapy services, including a dedicated psychologist. Complimentary fruit, snacks, and drinks available in the office. Company-sponsored team lunch every Friday. Be part of a dynamic and international team in an excellent work environment. Opportunity to make a real impact in a rapidly growing start-up with significant career growth potential. We highly appreciate your interest. ifeel an equal opportunity employer: all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please keep in mind that due to the high volume of applications, we will notify shortlisted candidates only. The information you share with us will be treated confidentially and used exclusively for the specific purposes of this recruitment process. This includes evaluating your application, communicating with you about the process, and verifying the information provided. Your resume and other related documentation, following the applicable regulation, will be stored during the recruitment process and will be deleted within two (2) years from the conclusion of the process, unless otherwise agreed.We inform you that the data controller of your data is Digital Mind Solutions, S.L.U. (ifeel) with registered address in calle José Ortega y Gasset 100, 28006 Madrid (Spain). You have the right to access, rectify, erase, restrict processing, object to processing, and data portability, as well as to withdraw your consent at any time, by contacting dpo@ifeelonline.com.By submitting your application, you agree to the processing of your personal data in connection with this recruitment process, in accordance with this notice

Location: Madrid, Community of Madrid, ES

Posted Date: 8/3/2025