Customer Service Manager

Customer Service Manager (Fluent French, English & Spanish) Lead Multilingual Teams, Harness SAP & Excel Data, and Drive Global Customer Excellence Kent (UK HQ) | Essential International Travel | Competitive Salary Benefits International Travel Annual Bonus Career Development 25 days holiday plus bank holidays Contributory pension scheme (company match up to 7%) Life Assurance 4x basic salary Lifeworks EAP ad Perks Free Parking Are you a people-focused Customer Service Manager fluent in French, English, and Spanish who thrives on building strong relationships and working collaboratively with teams? This international role offers a unique chance to lead customer service teams across the UK, France, and Spain, combining your multilingual skills with data-driven insights from SAP and Excel to deliver outstanding customer experiences. The Opportunity Reporting to the Group Customer Services Manager, youll be at the heart of a truly international, team-oriented business that values collaboration and open communication. You wont just direct from afaryoull work alongside your teams, mentoring and coaching them to grow, building trust, and creating a culture of cohesion across borders. International travel (34 days in France or Spain every 45 weeks) is essential to nurture these relationships in person. You'll fluent French, English & Spanish is essential. Key Responsibilities Lead and inspire multilingual teams across the UK, France, and Spain through hands-on, collaborative management. Use SAP and Excel extensively to manage data, analyse KPIs, and provide actionable insights that empower your teams. Standardise and streamline customer service processes, leveraging automation to improve efficiency. Deliver projects that enhance customer experience while engaging your teams as active participants in change. Set clear goals and KPIs, coaching team leaders and supporting personal development. Represent customer service in regional sales and operational forums, fostering cross-functional collaboration. Build lasting relationships with global sales, operations, production managers, and clients to ensure seamless communication and teamwork. About You Proven experience as a Customer Service Manager or similar leadership role. Fluent in French, English, and Spanish essential for managing international teams.And if Portuguese was in your linguist paraemeters, even better. You'll also have one UK based Portuguese team member who looks after that region. Skilled in SAP, Excel, and data-driven decision making. Strong background in distribution, supply chain, or manufacturing . A genuine relationship-builder who leads by example, embraces collaboration, and nurtures team spirit. Experience driving process improvements and managing cross-border teams. Willingness to travel internationally regularly to maintain strong team connections. Why Join? Join a company that prides itself on being collaborative and team-oriented. Supported by a dedicated Group "Customer Services Manager", youll spend your first six months building trust, understanding the business, and setting the stage for meaningful, lasting impactboth through your leadership and your data insights. Please supply a cover letter in either French or Spanish, outlining your interest in the role. 3 stage interview which will include a 10 minute presentation in Spanish or French. multilingual customerservice

Location: Gravesend, South East, GB

Posted Date: 8/2/2025