Labour Resource Co-Ordinator

LABOUR RESOURCE CO-ORDINATOR COMPANY OVERVIEW Our client was established in 1994 and provides M&E Maintenance nationwide to the commercial & industrial sectors, plus specialist services in Retail and Water Hygiene 24 hours a day, 7 days a week, 365 days a year. The company now has strategic offices and Service Centres throughout the length & breadth of the UK and is committed to innovation in delivering FM. JOB SPEC As a Labour Resource Co-ordinator, you will play a key role in ensuring the smooth and efficient coordination of in-house labour management and helpdesk operations. You will be responsible for liaising with clients, coordinating in-house engineering visits, and ensuring all tasks are completed in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). KEY RESPONSIBILITIES Coordinate and schedule inhouse engineering labour visits Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders. Checking and verifying engineers, report sheets and timecards on a daily basis. Manage and update CAFM (Computer-Aided Facilities Management) systems Respond to client queries and provide excellent customer service Ensure compliance with SLAs and KPIs Accurately record and process data using Microsoft Word and Excel Work efficiently in a fast-paced environment, prioritizing tasks effectively ESSENTIAL REQUIREMENTS Excellent communication and numeracy skills Proficiency in Microsoft Word and Excel and excellent systems awareness Strong time management and organizational skills High attention to detail and accuracy Outstanding customer service skills Ambitious and eager to learn quickly Experience working in a very fast-paced environment PREFERED SKILLS & EXPERIENCE Knowledge of CAFM systems Experience in coordinating engineering teams. Previous experience in a similar role (preferably in facilities or service industries) FM Helpdesk experience Ability to work to strict SLAs & KPIs Ability to prioritize and multitask effectively TRAINING & SALARY Full Training & Support - A structured induction and training program, including a buddy system with an experienced Technical support to help you settle in. Inclusive & Supportive Environment - The organisation is committed to equality, diversity, and creating a positive workplace. Employee Assistance and Wellbeing - Health & Financial wellbeing for Employees & their Families , GP Online. Salary expectations £26,500 - £28,000 based on relevant experience If you are interested in this role please contact Rachel on 07710 594067 or

Location: Scotland, GB

Posted Date: 8/2/2025