Support Engineer

2nd Line Support Engineer Location: on-site (5 days) Fareham Salary: £30,000 company bonus NOTE: You must be eligible for UK Security Clearance (SC). We’re hiring a 2nd Line Support Engineer to join a growing team - this is an ideal opportunity for someone with solid Windows support experience who’s eager to grow their career through hands-on work, project exposure, and access to continuous training. What You'll Be Doing: Deliver 2nd line support in a primarily ticketed environment for a major UK naval training site. Deploy software and images to workstations using SCCM. Troubleshoot and resolve Windows-related incidents and technical issues. Support ongoing IT projects alongside the day-to-day service desk workload. Maintain documentation, support procedures, and security protocols. Liaise with internal teams and end-users to ensure a smooth and responsive support service. Skills & Experience We're Looking For: Strong experience supporting Windows 10 operating systems. Working knowledge of: Windows Server (2016/2019) Active Directory & Group Policy SCCM (or similar deployment/imaging tools) VMWare or Hyper-V Exposure to Office 365, Teams, Outlook or Exchange is desirable but not essential. You Should Also: Be SC cleared or eligible for SC clearance (UK-based for the last 5 years, with no major travel or gaps). Hold a full UK manual driving licence. Be confident working independently and collaboratively in a structured ITIL-based support environment. Enjoy learning new tools and processes—Udemy and internal training resources are available to help you level up. This is a fantastic role for someone coming from an MSP, telecoms, or IT support background looking to take the next step in their infrastructure career within a secure, stable, and supportive environment.

Location: Fareham, UK, GB

Posted Date: 8/2/2025