Operations Manager

Scanning Services Supervisor – Peterborough (UK) Full-Time | Leadership Role | Operations & Service Delivery Salary: Up to circa £40,000 pa bonus Monday to Friday, 37.5 hours per week Location: Peterborough, UK (commutable distance required) Are you an experienced operations leader with a background in document scanning and digital services? We are seeking a Scanning Services Supervisor to lead a busy Peterborough Scanning Bureau, driving efficiency, quality, and service excellence. About the Role You will lead a team of circa 20 colleagues, with 3–5 direct reports, ensuring smooth delivery of high-quality scanning and digital services for client contracts. This hands-on leadership role combines team management, operational planning, and commercial awareness, with a focus on: ✅ Managing day-to-day scanning operations (document prep, scanning, quality control, and data input) ✅ Delivering against KPI & SLA targets to maintain exceptional client service ✅ Driving operational efficiency and profitability through cost control & resource planning ✅ Supporting the growth of scanning services, including AI-driven efficiencies and innovative client solutions ✅ Leading & developing the local team to build a collaborative workplace culture Key Responsibilities Plan & coordinate workloads for the scanning teams to meet deadlines and client expectations Monitor team performance, identify improvements, and implement continuous improvement initiatives (LEAN/Six Sigma) Ensure compliance with ISO standards (ISO9001, ISO27001, ISO10008) and all Health & Safety requirements Collaborate with cross-functional teams to deliver new projects and support business growth Produce clear management reporting, dashboards, and KPIs to track performance and profitability What We’re Looking For Proven supervisory/management experience in scanning or production environments Strong knowledge of scanning hardware/software (IBML, Kodak, Kofax/Tungsten) Excellent people management and team leadership skills Commercially aware with experience in cost control, operational planning & modelling Confident in Microsoft Office, with advanced Excel skills desirable Understanding of GDPR, data protection, and document management solutions LEAN Six Sigma, IOSH, or PRINCE2 certifications desirable (not essential) Why Join? Lead a high-performing team in a growing, innovative scanning services business Play a key role in shaping the future of digital document management Enjoy a supportive & collaborative environment where your ideas create real impact Apply now to take ownership of operational excellence and help deliver market-leading scanning & digital solutions!

Location: Peterborough, UK, GB

Posted Date: 8/2/2025