Technical Support Engineer

Technical Support Engineer Stampede Location: Leith, Edinburgh £30,000 - £35,000 Benefits and Why Join Stampede 33 days of annual leave Performance-based incentives Vibrant, collaborative office environment in Leith Join a scale-up with exciting greenfield projects and global expansion plans Work in a values-led team with local decision-making and a hands-on approach The Opportunity Bright Purple are exclusively recruiting for Stampede , a fast-growing SaaS business based in Edinburgh. Stampede builds powerful software that helps hospitality venues connect with their customers, drive revenue, and run smarter businesses. Their platform includes branded guest WiFi, automated marketing tools, and customer analytics and they're at the forefront of hospitality technology. As part of their continued growth, Stampede is seeking an experienced Technical Support Engineer with a strong background in network support . This is a hands-on, client-facing role suited to someone who enjoys solving technical challenges in real-time and building trusted relationships with end users. What You'll Do Deliver second-line technical support for clients using Stampedes platform Troubleshoot and resolve WiFi, connectivity, and networking issues Support onboarding and rollout of Stampede solutions to new customers Monitor account health and proactively support customer success Collaborate across technical and customer-facing teams to resolve escalations Contribute to support process improvements and documentation Essential Skills and Experience 2 years experience in technical support, preferably in a SaaS or MSP environment Strong understanding of networking fundamentals (TCP/IP, DHCP, VLANs, DNS) Hands-on experience with cloud-managed WiFi controllers such as CloudTrax, TP-Link Omada / Omada Cloud Controller, Ubiquiti Unifi / Unifi Cloud Controller, Plasma Cloud or Open Mesh Experience configuring and deploying networking hardware: routers, switches, firewalls, and wireless access points Captive portal systems: voucher setup, splash page design, user access control Familiarity with CRM or ticketing systems (e.g. HubSpot, Zendesk) Strong communication skills with the ability to support both technical and non-technical users Understanding of GDPR and data security best practices Desirable Industry certifications (e.g. CCNA, CompTIA Network) Experience with RADIUS authentication, VLAN setups, or multi-site WiFi deployments Previous experience supporting hospitality WiFi systems or guest network deployments This is an onsite-first role based in Leith, Edinburgh therefore only candidates able to commute reliably will be considered. If you're a driven support specialist looking to join a high-growth SaaS business with a brilliant culture and real impact, wed love to hear from you. Apply now with your CV and a member of the Bright Purple team will be in touch. Bright Purple and Stampede are equal opportunities employers: we are proud to work with clients who share our values of diversity and inclusion in our industry.

Location: Edinburgh, Scotland, GB

Posted Date: 8/2/2025