CRM and Customer Analyst

Customer & CRM Insights Analyst Location: Theale (3 days on-site) Are you passionate about transforming data into actionable insights that drive commercial impact? We're looking for a driven and forward-thinking Customer & CRM Insights Analyst to join a lean, collaborative, and high-impact data team at the heart of a leading British wine retailer and distributor. About the Role: You’ll be instrumental in shaping customer analytics across three key brands, working alongside stakeholders in CRM, Data, Finance, and BI. This is a hands-on analytical role with real influence over how campaigns are planned, measured, and optimised. It’s perfect for someone ready to take the next step in their analytics career and help evolve the way data is used in the business. What You’ll Do: Lead campaign analytics and performance dashboards Deliver ad hoc insights to shape CRM and marketing strategy Collaborate with CRM teams on segmentation, timing, and targeting Support the evolution of a robust customer database Work closely with finance and BI to ensure activity is measurable and profitable Contribute to the team’s longer-term journey toward advanced analytics and AI What We’re Looking For: 3–5 years of experience in a commercial or customer analytics role Strong SQL skills and experience with Tableau and/or Power BI CRM or customer marketing analytics background Experience in ecommerce, retail or agency-side analytics is a plus Familiarity with Adobe Campaign or Adobe Analytics is a bonus Python knowledge or ambition to move in that direction is welcome Comfortable working in a fast-paced, hands-on environment Why Join? This is a fantastic opportunity to work with a talented, supportive team, learn from an experienced Head of Data & Insights, and grow into more advanced areas of analytics. The company is on a transformation journey – and you’ll be right at the centre of it. The Details: Hybrid working: 3 days onsite (easily accessible via M4 J12 or short walk from the station) A collaborative team culture with exposure to commercial decision-making Bonus, holiday, pension, and a growing data culture Interested? Apply now to be part of something exciting as this business shapes the future of customer insights.

Location: Theale, UK, GB

Posted Date: 8/2/2025