Support Engineer

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. • LTIMindtree is looking for: Support Engineer • Location: Monterrey, Mexico ( On site) Job Description • We are looking for a candidate with Shopfloor support Field support experience to work from customer location in Santa Catarina Monterrey Mexico • Provide Hardware and Software support in the manufacturing areas production floor which use the MES Manufacturing Execution System platform helping to ensure Business Continuity in the Mexico plants and seeking to reduce units lost due to IT matters • Provide Hardware Support Desktops Mfg Printers BC Printers RF Guns Scanners Handheld Fix Printer Applicators and Software on demand for the production lines and in the manufacturing area which use MES systems • Configuration installation and testing of the required Hardware MES equipment which will be used in strategic projects of new production lines or workstations • Provide support to CMX factory having the availability to cover one of 3 shifts ensuring the operational continuity of the production and manufacturing area fulfilling the onsite support in a timely manner • Ensure the execution of the annual preventive maintenance of the existing MES hardware provide support for annual Physical Inventories Equipment patches and Tests for any project implemented on weekends provide training for the production lines workers • Experience in Hardware equipment such as Desktops Thermal printers Zebra SATO BC Printers Zebra RF Guns Motorola Intermec Scanners Handheld and Fixed Cognex Printer Label Applicators Vision Cameras COGNEX desirable Interaction with OPC SW desirable 3 Windows 10 management 2 Office 2010 onwards office 365 2 Basic SQL queries • Desirable knowledge of interaction with PLC through OPC systems and Vision Cameras as well • English Skills Beginner/Intermediate • Preferably own car or without mobility problems • Availability to work shifts Day afternoon and Night weekends under demand for some project • Competences Excellent Service Attitude Sense of urgency Customer focus Teamwork • Responsible Availability • Must be flexible to work in shifts and overtime hour support when required Our benefits: 100% payroll Major Medical Insurance Visual and Dental Insurance Life Insurance 3% Food Coupons 12 vacation days 15 days Christmas Bonus 25% Vacation Bonus IMSS/ AFORE/INFONAVIT Home Office Bonus LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Location: Monterrey, Nuevo León, MX

Posted Date: 8/2/2025