Customer Service Representative

About Basf-Chemetall BASF/Chemetall , is the Surface Treatment global business unit of BASF’s Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At BASF/Chemetall , we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming. Responsibilities The customer service representative is responsible for provide singlepoint of contactfor commercial support to our customers and sales representatives and interact frequently with Chemetall´s manufacturing areas and warehouses. Candidateshould demonstrate the ability to manage multiple tasks. Fulfill order management in SAP Drive customeraffinity by delivering exceptional Customer Service Identify and implement processimprovements. Facilitate proper and efficient information flow to meet or exceedcustomer needs and departmental and division wide performance expectations. Ability to handle high-pressure, fast-paced environment requiringdiligence to detail Proven analytical and criticalthinking skills Prioritizing customer demand to assist with improved productflow Workwith finance team to resolvecustomer credit and billing requests Collect and react to customer feedbackand claims, derive insights for sales and technical service, forward requests – if necessary – to technical service Provide information about ECT products and services to customers Monitor history of order volume and product portfolio Derive strategic insights for marketing and segment managers Provide input for sales and production planning process: keep track on orders and coordinate with supply chain and operations to ensure frictionless product supply Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Advanced English BS Degree preferred 1-2 years of similar work experience required Analytical thinking: data analysis and evaluation Interface with supplychain and sales Knowledge of CRM softwareand SAP Excellent communication and administrative skills Strong knowledge of MicrosoftOffice

Location: El Marqués, Querétaro, MX

Posted Date: 8/2/2025