Senior Customer Service Manager

Senior Customer Service Manager Job Description Senior Customer Service Manager Location: Nottingham, Nottinghamshire, United Kingdom Salary: £45,000 per Annum Employment Type: Full-time, Permanent About Us Global Fire & Security Systems is a leading provider of innovative fire and security solutions globally. We are dedicated to protecting our clients and ensuring their safety through cutting-edge technology and exceptional customer service. Role Overview We are seeking a highly skilled Senior Customer Service Manager to join our team in Nottingham. The successful candidate will play a key role in ensuring customer satisfaction, managing a team of customer service representatives, and implementing strategies to enhance the overall customer experience. Key Responsibilities Lead and motivate a team of customer service representatives to deliver high-quality service Develop and implement customer service policies and procedures Handle escalated customer complaints and issues in a professional and efficient manner Monitor customer service metrics and KPIs to identify areas for improvement Collaborate with other departments to ensure a seamless customer experience Conduct regular training sessions to enhance the skills of the customer service team Stay up-to-date on industry trends and best practices in customer service Qualifications Previous experience in a customer service management role Demonstrated leadership and team management skills Excellent communication and interpersonal abilities Strong problem-solving and decision-making skills Ability to work in a fast-paced environment and handle multiple priorities Knowledge of CRM systems and customer service software A passion for delivering exceptional customer service Benefits Competitive salary and benefits package Opportunities for career growth and development A dynamic and supportive work environment Healthcare and pension benefits Employee discounts on company products If you are a customer service professional looking to take the next step in your career and make a real impact, we would love to hear from you. Apply now to join our team!

Location: Nottingham, GB

Posted Date: 8/1/2025