Operations & Facilities Lead

Operations & Facilities Lead – High-Performance HQ Are you a hands-on leader with a passion for precision, performance, and creating world-class workplaces? This is a rare opportunity to take ownership of a high-profile, multi-tenant HQ that’s home to several fast-growing, founder-led businesses. As the driving force behind daily operations, you’ll ensure the building runs like a well-oiled machine, from facilities and security to vendor management, compliance, budgets, and major fit-outs. You’ll work closely with internal teams, tenants, and contractors to deliver a secure, seamless, and standout experience across every square foot. This role blends strategic oversight with day-to-day leadership, perfect for someone who thrives on structure, autonomy, and impact. Key Responsibilities: Operations & Facilities Management : Own all building systems and services: from cleaning and access control to HVAC, CCTV, and IT infrastructure. Maintain service excellence across hard and soft FM functions. Stakeholder Coordination : Act as the key link between tenants, internal teams, suppliers, and landlords. Onboard new occupants, manage subleases, and ensure smooth daily workflows. Compliance & Maintenance : Lead on H&S, GDPR, and audit readiness. Implement preventative maintenance and monitor all regulatory obligations. Project & Budget Oversight : Deliver capital works and fit-outs to spec and on budget. Track spend, identify savings, and manage procurement end-to-end. Commercial Space Management : Oversee studio/event space hire; from bookings and contracts to operational delivery while maximising building use and revenue potential. To Be Successful: Proven experience in operations, facilities, or workplace management across dynamic, multi-use environments. Strong knowledge of building systems, compliance, and supplier performance tracking. Exceptional organisational skills and the ability to manage multiple priorities calmly and effectively. Tech-literate and data-driven, with experience using CAFM platforms, Google Workspace, Slack, or similar tools. Confident stakeholder manager with a solutions-first mindset and a bias for action. This role offers scope, responsibility, and the chance to shape the operational heart of a high-impact, ambitious team. If you're ready to lead from the front and set the standard for how a modern HQ should run - we’d love to hear from you.

Location: Shoreditch, UK, GB

Posted Date: 8/1/2025