Help Desk Administrator

Main Duties Ensure accurate P&L reporting Monitoring spend against client budget & glide path targets Raising and gaining approval for chargeable works Liaise with Operation Team regarding the status of purchase orders, projects, and quotes to ensure timely and accurate allocation of costs Completion of log for project, Ad Hoc, core & PxV works Raising, Goods Receipting & accurate allocation of orders in SAP / Coupa Re consolidate Technical, Scientific & Soft Services accounts and ensure all month end documentation is returned to the central finance team on time To take notes at disciplinary, grievance and investigation meetings To attend and actively participate in comm cells, governance, meetings, and training courses as required relevant to your role To manage all near miss & observation uploads into EcoOnline, report accordingly to site lead & the onsite client Take calls from customers in relation to reactive jobs and general enquiries and log onto Maximo ensuring correct and sufficient information is obtained from the customer to allow the jobs to be completed in a timely manner Minimise the number of duplicate jobs raised through regular reviews of open tickets Proactively chase and close jobs in line with the SLAs using daily reports and the Mozaic reporting platform Have a good understanding of the site operations and site locations Ensure the delivery of the services within the Mitie team, ensuring customer requirements are met and their needs anticipated at all times To undertake any reasonable additional request by the Site Lead to ensure that the overall service standard is maintained. What we are looking for Experience of working in a Helpdesk environment Previous Finance experience - Experience in SAP / Coupa highly desirable Ability to challenge and influence in order to achieve best practice Methodical and process driven with excellent attention to detail Possesses an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology Has developed excellent written, verbal communication and negotiation skills to support them in their role Can effectively plan and manage own workloads, however, understands when to ask for support when needed A team player with the ability to lead by example through operation excellence, strong interpersonal skills, and the ability to interact at all levels Represents Mitie and the client always in a professional, courteous, and confident manner

Location: Worthing, UK, GB

Posted Date: 7/31/2025