L1 Level – Support Engineer (Monitoring Data Loads & Health Checks)

HCL is looking for L1 Level – Support Engineer (Monitoring Data Loads & Health Checks) with the below skills: SKILLS: L1 Level – Support Engineer (Monitoring Data Loads & Health Checks) Primary Responsibilities: Basic monitoring, SOP-driven support, ticket triaging. Required Skills: • SQL fundamentals • Scripting languages (Python, Shell) • Familiarity with ServiceNow or similar ITSM tools • Basic understanding of Snowflake and Databricks environments Certifications & Training: • Internal training on ITIL processes and platform-specific SOPs • Equivalent to Snowflake Hands-On Essentials Badge (via Snowflake University) • Equivalent to Databricks Fundamentals Learning Plan (Partner Academy) • Internal onboarding includes HackerRank like assessments and FIS Academy training Benefits: Christmas bonus 30 days Vacation bonus 25% 100% Payroll schema with Social security IMSS. 12 vacation days at first year Life Insurance Profit Sharing (PTU) (15 days to 1 month of salary) Major medical insurance 13% Saving funds ($108,000 anuales aprox) Meals Allowance ($3,400 mensuales aprox)

Location: Guadalajara, Jalisco, MX

Posted Date: 7/31/2025