SAP lead/ Hybrid in Aguascalientes

Job Profile: SAP lead Job Type: Full-time (Nomina) based job opportunity Location: Hybrid in Aguascalientes Job Description: Job Summary: We are seeking an experienced and dynamic SAP Delivery Center Lead to oversee our SAP delivery center based in Mexico. This role is critical in managing a high-performing team, ensuring seamless collaboration with global teams in the US and India, and driving excellence in SAP service delivery. The ideal candidate will have a strong background in SAP, proven leadership capabilities, and a passion for building a collaborative and accountable work culture. Key Responsibilities: Strategic Leadership & Growth: • Develop and execute strategic plans to drive growth and profitability of the SAP practice. • Identify market trends, customer needs, and emerging technologies to shape the future direction of the practice. • Collaborate with Management to align SAP practice goals with overall business objectives. • Build and nurture the growth ecosystem (partners, vendors) to maximize market reach. • Support business development efforts by showcasing delivery capabilities. Team Leadership & Capability Building: • Lead and manage the SAP delivery team based in Mexico, fostering a culture of accountability, collaboration, and continuous improvement. • Recruit, develop, and mentor a high-performing team of SAP consultants, architects, and developers. • Define clear roles and responsibilities, set performance expectations, and conduct regular performance evaluations. • Establish and maintain an effective in-person working environment to enhance team cohesion and productivity. • Provide leadership, guidance, and support to team members, encouraging innovation and continuous learning. Global Collaboration: • Act as the primary liaison between the Mexico delivery center and teams in the US. • Ensure alignment on project goals, timelines, and deliverables across geographies. • Facilitate regular communication and knowledge sharing between global teams. Client Management: • Build and maintain strong relationships with key clients, understanding their business requirements and providing innovative SAP solutions. • Act as a trusted advisor to clients, offering insights and recommendations to optimize their SAP investments. • Ensure high levels of client satisfaction through timely delivery, quality service, and effective communication. Talent Acquisition & Retention: • Partner with HR and recruitment teams to ensure open roles are filled promptly with high-quality candidates. • Drive onboarding and training programs to accelerate new hire productivity. • Implement retention strategies to maintain a stable and motivated workforce. Delivery Oversight: • Take ownership of delivery performance for accounts supported by the Mexico center. • Dive deep into delivery issues, identify root causes, and implement corrective actions. • Ensure adherence to SLAs, quality standards, and customer satisfaction metrics. Operational and Financial Management: • Define and track key performance indicators (KPIs) for the delivery center. • Develop and manage the SAP practice budget, including forecasting revenue, expenses, and resource requirements. • Monitor financial performance metrics, analyze variances, and implement corrective actions as needed. • Drive process improvements and automation initiatives to enhance efficiency. • Ensure compliance with organizational policies, security standards, and audit requirements. Qualifications: • Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. • 15 years of experience in SAP delivery, with at least 10 years in a leadership role. • Strong understanding of SAP modules and implementation methodologies. • Proven experience managing cross-functional and cross-cultural teams. • Excellent communication, stakeholder management, and problem-solving skills. • Fluent in English and Spanish (preferred).

Location: México, Mexico, MX

Posted Date: 7/31/2025