Help Desk Agent

Note: This role is with Intellicomms, a Fedgroup partner company. Were looking for a reliable and experienced Help Desk Agent (Dr Fix) with strong ICT knowledge to support a key client on-site in Parktown. This is a hands-on role suited to someone slightly more senior, with solid skills in desktop support, networking, and server maintenance. About the Role Intellicomms is looking for a hands-on, knowledgeable, and reliable Help Desk Agent (Dr Fix) with strong ICT industry experience to provide on-site support to one of our key clients based in Parktown. This role is ideal for someone slightly more senior, with a solid background in desktop support, server maintenance, networking, and a broad understanding of ICT environments. Key Responsibilities Provide on-site support for desktops, laptops, printers, and mobile devices Troubleshoot hardware and software issues in a Windows environment Assist with basic server management, monitoring, and patching Maintain and troubleshoot LAN/WAN infrastructure, wireless networks, and VPN configurations Provide support for Fortinet/Fortigate firewalls and other network-related issues Offer first-line support for Microsoft 365, Azure AD, and other cloud-based systems Monitor system performance and security alerts; escalate complex issues where needed Support ICT infrastructure planning and implementation for the client environment Log and manage support tickets accurately; follow through to resolution Liaise with third-party vendors and service providers for support and procurement Ensure high uptime, effective issue resolution, and excellent client service Document systems, procedures, and changes according to IT best practices Minimum Requirements A and N certifications (essential) Security certification (advantageous) 35 years experience in ICT support, ideally in an on-site or client-facing role Strong working knowledge of Fortinet/Fortigate technologies (essential) Proficiency in desktop support and basic server management Broad understanding of IT infrastructure, including networking, cloud services, cybersecurity, and end-user computing Strong problem-solving ability and ability to work independently under pressure Excellent communication skills with a customer-focused attitude Advantageous Experience in Microsoft Server environments Familiarity with ITIL or other IT service management frameworks Knowledge of backup solutions, remote access, and structured cabling Experience supporting ICT compliance and security protocols

Location: Parktown, ZA

Posted Date: 7/26/2025