Admin Lodge Manager

Responsibilities (Lodge Manager / Guest Services / Admin) Guest Relations & Front-of-House: Warmly welcome and check-in guests with professionalism and enthusiasm. Manage reservations, cancellations, and guest communications (phone, email, in-person). Coordinate guest activities, bush experiences, and special occasions. Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically. Meet and host travel agents and VIP guests. Lodge Operations & Staff Management: Supervise front-of-house, housekeeping, and support teams. Prepare staff rosters, manage leave schedules, and oversee daily tasks. Maintain pristine guest areas and lodge cleanliness. Manage stock control, lodge consumables, and inventory. Monitor infrastructure conditions and coordinate with maintenance. Administrative & Financial Duties: Oversee financial processes including guest billing, petty cash, and invoicing. Ensure booking accuracy (NightsBridge or similar). Manage supplier relationships and procurement. Proficient use of Microsoft Outlook, Word, and Excel for operational reporting. (Advantageous) Assist in lodge marketing and social media updates. Requirements Diploma in Hospitality Management or similar qualification. Minimum 5 years experience in 4- or 5-star lodge environments. Proven experience in FOH, HR, Admin, and Lodge Operations. Highly organized, detail-oriented, and effective under pressure. NightsBridge and MS Office proficiency essential. Strong leadership, financial acumen, and communication skills. Marketing/social media experience (advantageous) .

Location: phalaborwa, Mpumalanga, ZA

Posted Date: 7/24/2025