IT Helpdesk Technician

Job Purpose The IT Helpdesk Technician serves as the first point of contact for end-users seeking technical assistance and support. This role is responsible for diagnosing and resolving hardware, software, and network-related issues in a timely and professional manner. Tasks and responsibilities Provide IT helpdesk support to internal departments, medical practices, sleep labs and hospitals. Qualifications and Competency Criteria Essential: Grade 12 pass A, N, MCSE or related qualifications Job specific in-service training to understand customer needs, and associated products. o Proficiency will be determined by both theory test results and practical assessments. o Periodic assessments and performance evaluations to assess ongoing competency. Experience Minimum 2 years experience in IT technical support. Previous experience as a field technician is preferred. Knowledge, Skills and Abilities Strong knowledge of Windows operating systems, Microsoft Office, Office 365, and network infrastructure Familiarity with remote desktop tools and remote support Fluent in English and Afrikaans Well organised and have a systematic approach to problem solving Attention to detail, quality, and accuracy Performs well under pressure Ability to work independently without supervision with the ability to take initiative and be proactive Drivers Licence (Code B) Own reliable transport preferred

Location: Cape Town, Western Cape, ZA

Posted Date: 7/21/2025