E-Commerce Systems Engineer

System Design & Maintenance: Design, implement and maintain operational systems and tools. Oversee the overall health, functionality and continuous improvement of all digital operational systems. Process Engineering: Apply industrial engineering principles to streamline workflows, minimise waste and optimise throughput across processes. System / Platform Requirements: Serve as a link between operational needs and technical teams (both internal and external). Draft clear and structured Business Requirement Documents (BRDs) and translate business needs into technical specifications for developers. Continuous Improvement: Lead continuous improvement initiatives through root cause analysis, digital tool development and comprehensive process documentation. Data-Driven Optimisation: Identify and analyse system bottlenecks, define and track key performance indicators (KPIs), and drive performance enhancements. Capable of processing raw data and developing automated dashboards to support decision-making. Operational Collaboration: Partner with warehousing, logistics and customer service teams to deliver projects that enhance operational efficiency and customer experience. Engineering Projects: Plan, schedule, coordinate and monitor assigned engineering projects from initiation through to completion. Business Process Mapping: Create detailed process maps to document and analyse business workflows. Entity Relationship Diagrams (ERDs): Understand and develop data structures through the creation and interpretation of ERDs. A Bachelors degree in Industrial Engineering or a related field Over three years experience in systems engineering, e-commerce operations, or process improvement Ability to write basic SQL queries Practical experience using diagramming tools (e.g. Microsoft Visio, Draw.io) to document and present processes Proficiency in Power Platform, SQL, Power BI and simulation software (advantageous) Exposure to Lean, Six Sigma or similar continuous improvement methodologies Familiarity with ERP or WMS platforms (advantageous) Excellent project management, organisational, time management and decision-making skills Fluency in Afrikaans and English Strong execution skills and attention to detail A passion for operations, digital commerce and emerging retail technology trends

Location: Paarl, Western Cape, ZA

Posted Date: 7/19/2025