Helpdesk Coordinator

Job Title: Helpdesk Coordinator Location: Paisley Employment Type: Full-time, Permanent Salary: £29,000 to £32,000pa Overview FM Search & Select are seeking a proactive and organised Helpdesk Coordinator to join a busy facilities management team based in Paisley. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a fast-paced office environment. Key Responsibilities * Act as the first point of contact on the helpdesk, answering calls and emails from clients and engineers. * Log, allocate, and monitor reactive and planned maintenance jobs in the CAFM system. * Schedule engineers and subcontractors to attend jobs and follow up to ensure timely completion. * Keep clients updated on the progress of open jobs, ensuring excellent communication throughout. * Produce and update reports for management as required. * Assist with general administration duties including filing, data entry, and invoicing support. * Support the wider team in ensuring compliance with client SLAs and KPIs. Candidate Requirements * Previous experience in a helpdesk, scheduling, or customer service role (ideally within facilities management, maintenance, or a related field). * Confident communicator with strong telephone and email skills. * Good organisational skills and ability to prioritise workload in a busy environment. * Competent user of Microsoft Office and ideally experience using CAFM or job management systems. * Team player with a positive, professional attitude. Benefits * Competitive salary (depending on experience). * Friendly office environment with on-site parking. * Pension scheme and standard company benefits. To apply or learn more, contact FM Search & Select today

Location: Paisley, Renfrewshire, GB

Posted Date: 7/17/2025