Repairs Administrator

We are seeking a dedicated Repairs Administrator to play a pivotal role in my clients Passive Fire Protection division. This position involves orchestrating project logistics, ensuring seamless workflow, and upholding quality standards to guarantee timely project completion. Key Responsibilities: * Schedule and coordinate site appointments for engineers, optimizing resource allocation and workflow efficiency. * Address engineers' inquiries related to job tasks, offering basic technical support to ensure adherence to industry standards. * Ensure the availability of necessary materials for project completion, coordinating closely with engineering teams. * Manage parking arrangements for engineering staff. * Handle resident inquiries professionally, resolving issues directly or escalating to senior team members as needed. * Conduct follow-up communications with residents to confirm job completion and satisfaction. * Reschedule appointments in cases of no-access incidents, liaising with clients when necessary. * Support fellow administrators in managing escalation points and client-related queries. * Maintain comprehensive records of client interactions and project progress. * Participate in regular meetings with Project Managers and Coordinators to discuss project timelines and deliverables. * Assist in preparing compliance documentation, including Fire Risk Assessments and Passive Fire reports. * Review peer work to ensure accuracy and completeness. * Contribute to the continuous improvement of administrative processes and workflows. Qualifications: * Excellent verbal and written communication skills. * Strong organizational abilities with the capacity to manage multiple priorities. * Experience in a customer-facing role. * Proficiency in Microsoft Office Suite, particularly Excel and Word. * Familiarity with relevant computer applications. * Background in the construction industry or a similar field. * 1-3 years of office administrative experience. Desirable: * Experience with Passive Fire Risk Assessments. * 5 GCSEs including Maths and English (Grade C or above). What We Offer: * 25 days of annual leave plus bank holidays. * Company pension scheme. * Up to £28,000 plus package

Location: Enfield,London, GB

Posted Date: 7/17/2025