OPERATIONS CO-ORDINATOR

Job Title: Operations Controller Place of Work: Coastlands Hotels & Resorts Scope and General Purpose: The Operations controller is responsible for the day to day administrative functions of the Operations. In addition they assist the Operations Manager with a variety of tasks, both inside out outside of the office. Responsible to: Senior Ops controller Executive Directors Responsible for: Storeman Assistant Store man Receiving Clerk Hours of Work: Maximum of 45hours per week Limits of Authority: According to each establishment Key performance Areas: Compile a daily Hospitality Report assessing the overall quality of the Hospitality desks and the staff. Refer staff members to the appropriate supervisor or Team Leader for follow up or disciplinary action as necessary. Conduct regular audits Perform special projects as assigned. Complete a Annual Report offering suggestions for improvement Prepare for, attend, and participate in meetings pertaining to operations. Meet with the Hospitality Manager on a regular basis and keep them informed of any problems, situations, etc The main purpose of the Operations controller is plan, budget and oversee production activities An operation assistant has to contribute in increasing team efficiency by giving support both operationally and administratively. He or she will have to make innovations for the creation of company procedures and policies as a means for improving company practice, work and organizational structure The operations assistant may also be tasked with keeping copies of company policies and procedures. He or she will have to assist and coordinate regarding company meetings and events. He or she will have to do a lot of duties such as scheduling, invitation, reservation and preparation of guest accommodations and the distribution and preparation of meetings. The operations assistant may have to create standard operating procedures and establish spreadsheets and databases for the company. He or she should perform the tasks assigned to him in his capacity as an operations analyst by his superior officer. Act has a Brand Ambassador for the business Key Indicators: Time accuracy Ability to work under pressure Assistant operations managers must understand their company's policies and mission Key Competencies: Knowledge: Accurate reporting is cardinal in this position. Maintain the logs and prepare weekly reports for the Management team. Work with the management team to develop and evaluate standards for operations. Qualifications: Matric compulsory, Degree or relevant qualifications Experience: Atleast over 5years of experience in a leading environment Skills & Attributes : Attention to detail. Ability to work effectively with all personality types. Problem Solving Honesty &Integrity Meet deadlines Regular attendance Confident Effective communication Motivated

Location: Durban, ZA

Posted Date: 7/17/2025