Regional Retail Operations Manager

Regional Retail Operations Manager R50 000 p/m (depending on relevant experience) The Opportunity Reporting directly to the Co-Founders, the Senior Regional Retail Operations Manager is the strategic conductor who turns four individual stores into one perfectly-tuned orchestra. You’ll mentor store managers, shape the customer journey, partner with marketing on revenue-driving campaigns, and own every KPI that spells sustainable expansion. What You’ll Own Strategic & Commercial People & Culture Operational Excellence • Set & execute multi-store growth roadmap in line with annual budget. • Analyse sales trends, clienteling data & market intel to spot expansion opportunities (new categories, pop-ups,services). • Partner with Marketing on launches, events & omnichannel campaigns, ensuring floor teams convert traffic into loyalists. • Lead, inspire & upskill 40 team members through four direct-report store managers. • Head up full employee lifecycle – recruiting, onboarding, performance, succession planning • Standardise SOPs, visual merchandising standards & loss-prevention protocols across all locations. • Own P&L per store: forecast, monitor & course-correct OPEX and staffing spend. The Kind of Leader Who Thrives Here • 10 years senior retail management • Responsibility (luxury fashion, prestige beauty or premium lifestyle sectors preferred). • True people magnet – builds trust, coaches high-performers, addresses under-performance decisively yet humanely. • Data-obsessed and systems-savvy (POS, ERP/inventory, workforce planning, Excel/Looker/Power BI). • Comfortable collaborating with Marketing, E-commerce, Finance & Logistics: you speak ROI, CPA and GMROI as fluently as clienteling.

Location: Sandton, ZA

Posted Date: 7/17/2025