Posit Support Engineer

About Astellas: At Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results. Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice – with a positive, agile company culture and with well-defined ethical principles, values, and systems Astellas’ Global Capability Centres – Overview Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico. The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands. Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients. Purpose and Scope: As an Information X Posit Support Engineer, you will play a crucial role in leading, designing, building, and maintaining our data infrastructure. Your expertise in data engineering across multiple platforms including Posit, Azure/ AWS Cloud Data Warehousing, Databricks, PySpark, SQL, Business Intelligence (Qlik), application management and other related technologies, will be instrumental in enabling data-driven decision-making and outcomes. Working within small agile teams that are focused on delivering value, you will play a pivotal role in building, maintaining and enhancing our strategic systems across the organization. This is a fantastic global opportunity to use your proven agile delivery skills across a diverse range of initiatives, utilize your development skills, and contribute to the continuous improvement/delivery of critical IT solutions. Responsibilities and Accountabilities: Platform Management: Conduct health checks on the Posit platform and oversee application access and initial setup for Posit Workbench and Connect. Manage the installation, upgrades, and product upgrades for Posit packages, Workbench, Connect, and PostgreSQL. Deployment and Access: Deploy applications in production environments and set up application access and Active Directory groups for various users. Configure global environment variables for dashboards and set up service accounts or SQL IDs. Content Scheduling and Security: Schedule content for Shiny, Markdown, and API applications. Perform security checks for cross-environment connections and hardcoded credentials. Troubleshooting and Performance Tuning: Troubleshoot deployment issues, including logs, connection issues, and token errors. Scale and tune the performance of RStudio applications, addressing runtime changes and timeout errors. Conduct root cause analysis and investigate server issues reported by multiple users, including application performance, authentication, and connectivity issues. User Management and Cleanup: Clean up inactive user licenses for Posit Workbench and Connect. Monitor and manage the availability of servers, applications, file systems, and databases, including expansion and cleanup. Post-Patching and Security Management: Perform post-patching checkouts for production and non-production environments. Rotate passwords for LDAP or CIFS service accounts using CyberArk and manage SSL certificate and product license renewals. Vendor Coordination: Coordinate with 3rd parties where necessary for debugging issues and identifying best practices. Design, develop and implement robust and scalable data analytics using modern technologies. Collaborate with cross functional teams and practices across the organization including Commercial, Manufacturing, Medical, FoundationX, GrowthX and support other X (transformation) Hubs and Practices as appropriate, to understand user needs and translate them into technical solutions. Provide Technical Support to internal users troubleshooting complex issues and ensuring system uptime as soon as possible. Champion continuous improvement initiatives identifying opportunities to optimize performance security and maintainability of existing data and platform architecture and other technology investments. Participate in the continuous delivery pipeline. Adhering to DevOps best practices for version control automation and deployment. Ensuring effective management of the FoundationX backlog. Leverage your knowledge of data engineering principles to integrate with existing data pipelines and explore new possibilities for data utilization. Required Qualifications: Bachelor's degree in computer science, Information Technology, or related field (master’s preferred) or equivalent experience. Proven experience in a Posit server environment, including design, installation, and maintenance of Posit Workbench and Connect related technologies. Strong proficiency with Posit Package Manager and experience in setting up and maintaining containers for various R packages and versions, with a solid understanding of Kubernetes architecture and pod management. Proficient in Unix/Linux command line skills, including the use of the vi editor. Familiarity with cloud infrastructure, specifically hosting Posit environments on AWS and Azure, and experience with Redshift, Red Hat Enterprise Linux (RHEL), and Ubuntu operating systems. Experience with R and Python programming, including relevant R packages and Python libraries for data analysis and visualization. Knowledge of statistical analysis and troubleshooting end-user issues Fluent in written and spoken business English and Spanish. Preferred Qualifications: Data Analysis and Automation Skills: Proficient in identifying, standardizing, and automating critical reporting metrics and modelling tools Analytical Thinking: Demonstrated ability to lead ad hoc analyses, identify performance gaps, and foster a culture of continuous improvement. Technical Proficiency: Strong coding skills in SQL, R, and/or Python, coupled with expertise in machine learning techniques, statistical analysis, and data visualization. Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery. Working Environment This position is based in Mexico City and will require hybrid work. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

Location: Mexico City, Mexico, MX

Posted Date: 7/17/2025