Customer Service Manager - International & Export

Customer Service Manager – International & Export Gravesend based with travel expected. We have an exciting opportunity for you to join our team as our International & Export Customer Service Manager, based at our European Head office in Gravesend, Kent.Joining us on a full time, permanent basis (Monday – Friday 8.30 – 5.30pm). Travel will be expected on a rolling basis to each of the teams in Alencon, France and Madrid, Spain. Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you. The International & Export Customer Service Manager has direct responsibility for delivering target driven results and leading their team to deliver excellent customer service and sales support. Responsibilities as our International & Export Customer Service Manager are to: Motivate and manage the team to carry out day-to-day operations and agreed processes, supporting the teams, on site in UK, Spain and France, based in UK with travel to France and Spain on a 4 week rotation Own the internal processes relevant to the role within customer service, re-working where necessary to create capacity and identify efficiencies through automation where possible Align standard processes across Europe, working closely with the UK team, to help document, support and provide training across all areas Manage the implementation of projects to continually improve customer experience, drive innovation and generate efficiencies Provide the team with daily objectives and set clear team goals. Identify training needs and provide coaching to your team. Set the team and individual KPI's and CS performance metrics Play a lead role in regional sales & operational efficiency forums Allocate and redistribute workload amongst the team where necessary, building cross team capabilities and optimising resources Investigate root cause to complaints and escalate to relevant touchpoints to seek resolution and preventative actions Carry out regular one-to-one appraisals with your team Deputise for the Group Customer Service Manager as required Attend colleague, customer, and supplier meetings, both internal and occasionally external Take a lead role in the aligning and implementation of Moove's Standard Offer Manage and extract data, and generate reports for both distributing and presenting Oversee and own all EU and International Customer Service KPIs and dashboards (OTIF, Customer Satisfaction and performance) ensuring we have service levels in-line with Moove's strategy Essential Skills required: Multi-lingual in Portuguese, Spanish, French and English Previous experience in a successful customer service role Sound knowledge of Microsoft programmes including Outlook, Excel and Word Team management experience Experience of setting KPI's and supporting team performance to high standards. A target driven attitude an advantage Ability to plan and prioritise workloads, accordingly, experienced in multi-tasking in a fast paced environment Highly effective and clear communicator with active listening skills Process driven and highly organised Ability to work in a fast-changing environment Analytical and data driven with ability to identify root causes and patterns Experience of conflict management & dispute resolution Desirable Skills Previous experience with multi-country operations Industry knowledge SAP and Salesforce experience In return for joining us as our Customer Service Manager you will receive: Competitive Salary Annual Bonus 25 days holiday plus bank holidays Contributory pension scheme (company match up to 7%) Life Assurance 4x basic salary Medicash and Perks Enhanced Family Leave Company events Free Parking Interested in becoming a Moover? Join us as our International & Export Customer Service Manager and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we'd love to hear from you! Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.

Location: Chatham, South East, GB

Posted Date: 7/16/2025