e-Commerce Operational Success Manager

The e-Commerce Operational Success Manager plays a pivotal role in ensuring the seamless execution and continuous optimization of the Company’s ecommerce operations in Mexico. This role focuses on refining end-to-end ecommerce processes and driving operational success across all digital channels. By bridging cross-functional operations with executional excellence, the role ensures that ecommerce processes are efficient, scalable, and aligned with commercial objectives—driving sustainable growth and high performance. Key Responsibilities: Process Optimization & Operational Excellence Design, implement, and standardize scalable operational processes that support order fulfillment, inventory accuracy, and ecommerce efficiency. Drive continuous improvement initiatives to reduce operational friction and enhance cross-functional coordination. Ensure consistent execution across supply chain, customer service, finance, and marketing teams. Operational Success Leadership Lead strategies that elevate executional standards and drive end-to-end accountability across ecommerce operations. Monitor key operational metrics such as order accuracy, cycle time, return rates, and fulfillment performance. Act as the operational lead for ecommerce Mexico, ensuring that processes deliver both commercial and service objectives. Performance Monitoring & Insights Track and analyze key performance indicators (KPIs) such as fill rate, inventory availability, order delivery times, and returns. Provide data-driven insights and recommendations to continuously enhance operational performance and reduce inefficiencies. Cross-Functional Collaboration Partner with demand planning, supply chain, customer service, commercial, and marketing teams to ensure operational alignment across the ecommerce value chain. Support joint business planning with key ecommerce partners by ensuring excellence in process execution and operational delivery. Qualifications: Bachelor’s degree in Business, Engineering, Operations, or related field; MBA is a plus. 5 years of experience in ecommerce operations, process management, or commercial performance roles. Proven ability to scale operational processes in a digital commerce environment. Strong analytical mindset with experience in managing KPIs and driving operational improvements. Excellent collaboration and communication skills. Fluent in Spanish; English proficiency required for regional coordination. Key Success Metrics: Operational KPIs (e.g. fill rate, order cycle time, availability, return rate) Efficiency of ecommerce fulfillment and process execution Reduction in operational friction or bottlenecks Alignment and consistency of end-to-end ecommerce operations

Location: Mexico City, Mexico, MX

Posted Date: 7/16/2025