Customer Success Manager Legaltech

Customer Success Manager - legaltech Join a fast-scaling LegalTech company that's transforming how top law firms adopt and use legal software. As a Customer Success Specialist, you'll play a key role in ensuring new clients have a smooth, engaging start with our platform while supporting the sales and renewals teams to deliver exceptional service. What You'll Do: * Be the go-to contact for onboarding new law firm clients within existing accounts * Run engaging demos and training sessions for legal professionals * Create onboarding materials, guides, and FAQs * Support the sales team with admin and proposals * Identify upsell opportunities and help reduce churn What You Bring: * Proven experience in customer onboarding, sales support or client success * Great communication skills—you’re confident leading demos and building relationships * Highly organised, detail-driven, and proactive * Experience in B2B SaaS or subscription services a plus * Familiar with CRM tools like Salesforce or HubSpot What You’ll Get: * A role with real impact in a high-growth LegalTech success story * Supportive, collaborative team culture * Clear opportunities for growth and progression * Competitive salary and benefits Keyword Cloud: “Customer Success", "Customer Success Manager", “Legaltech Sales Support” ,“Trainer”, “Instructor”, “Law firms”, “Magic circle” "legaltech", "legal tech," "legal-tech", "Law firm", "Solicitor", "Lawyer", “Legal Data”, “Consultancy”, “Data”, "legal software", "Platform", "SaaS”, "PaaS", "Customer Relationship

Location: EC1A, St Paul's,London, GB

Posted Date: 7/15/2025