Field Services Commercial Coordinator/Assistant Manager

Reports to Field Services Manager Description Of Essential Duties: (Key Performance Areas) The Field Services Commercial Coordinator supports field operations by managing commercial aspects, coordinating service delivery, and assisting in overall management responsibilities. This role involves ensuring seamless project execution, maintaining client satisfaction, and providing administrative and operational support to the Field Services Manager Key Responsibilities: 1. Commercial Coordination Prepare, review, and manage quotes, proposals, and invoices for field services projects. Oversee procurement and logistics of materials and equipment for field operations. Ensure compliance with client contracts, project budgets, and company policies. Liaise with clients regarding pricing, payment terms, and contract clarifications. Track and report financial performance of field service projects, including cost analysis and revenue forecasts 2. Field Service Coordination: Schedule field service staff and ensure appropriate resources are allocated to each project. Communicate project timelines, scope, and deliverables with internal teams and clients. Monitor project progress and address any delays or issues with field staff and clients. Ensure all field activities comply with health, safety, and environmental standards. 3. Assistant Manager Responsibilities: Assist the Field Services Manager in daily operations, including team management and strategic planning. Provide leadership and mentorship to field service staff to ensure high performance and professional growth. Step in for the Field Services Manager during periods of absence, handling decision-making and client relations. Conduct team meetings to review performance, provide updates, and address challenges. Assist in developing and implementing policies, procedures, and best practices 4. Documentation and Reporting Maintain accurate records of all field service activities, contracts, and correspondence. Prepare detailed reports on project performance, client satisfaction, and operational efficiency. Ensure proper documentation for compliance with industry and regulatory requirements 5. Client Relationship Management Serve as a point of contact for clients, addressing inquiries, concerns, and feedback Build and maintain strong client relationships to drive repeat business and referrals Collaborate with the sales team to identify opportunities for expanding service offerings. Grade 12 National Diploma in business or engineering field Commercial background. Sales experience Field Service or project Management background Key Skills and Competencies: Organizational Skills: Ability to manage multiple projects and tasks effectively. Communication Skills: Strong verbal and written communication with clients and teams. Commercial Acumen: Understanding of budgeting, pricing, and contract management. Problem-Solving: Ability to address challenges and implement effective solutions. Leadership: Experience in managing teams and fostering a positive working environment. Technical Knowledge: Familiarity with field service operations, equipment, and industry standards. Performance Metrics: On-time delivery of projects and client satisfaction ratings. Accuracy in budgeting, quoting, and financial reporting Efficiency in resource allocation and field service scheduling Team performance and employee engagement levels.

Location: Johannesburg, Gauteng, ZA

Posted Date: 7/13/2025