IT Service Architect

Join to apply for the IT Service Architect role at G company 1 month ago Be among the first 25 applicants Join to apply for the IT Service Architect role at G company Get AI-powered advice on this job and more exclusive features. Where passion meets opportunity The best of your adventures is the one you have yet to sail! Job Purpose MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027. We are seeking a highly skilled IT Service Architect to join our Naples office, a key hub for our IT operations. In this role, you will be responsible for designing, improving, and governing IT service architectures to ensure alignment with business objectives, focusing on key areas such as ITSM processes, IT infrastructure, and application landscapes. Key Accountabilities Reporting directly to the local IT Service Manager Develop, maintain, and optimize IT service architectures in alignment with the company's strategic goals. Design and oversee ITSM processes, ensuring compliance with industry best practices and MSC standards. Drive initiatives related to service design, availability, continuity, and capacity planning. Create and update service blueprints, roadmaps, and other architectural artifacts. Manage and mitigate risks related to IT services, ensuring alignment with SLAs and KPIs. Collaborate with cross-functional teams, including IT operations, development, and business stakeholders, to define service requirements and ensure seamless delivery. Conduct regular reviews of service portfolios to ensure they meet business needs and optimize costs. QUALIFICATIONS (skills, Competencies, Experience) A minimum of 5 years of experience in IT service management area An understanding of the complete service lifecycle including concept through to sourcing, design, build, test, deployment and disposal management Strong expertise in ITIL frameworks and ITSM process design. Fluent in English; additional languages are an asset. Excellent communication and interpersonal skills to engage effectively with technical and non-technical stakeholders. Strong problem-solving and analytical abilities with a proactive, results-driven approach. A bachelor’s degree in computer science, Information Technology, or a related field is preferred. Visa Requirements Right to work in Italy Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Referrals increase your chances of interviewing at G company by 2x Sign in to set job alerts for “Information Technology Architect” roles. Team Leader - ServiceNow Architect Napoli DEVELOPER & SOFTWARE SOLUTION ARCHITECT | SENIOR SOFTWARE ENGINEER | ARCHITETTO DELLE SOLUZIONI IT Digital Technology Transformation Salesforce Solution Architect Digital Technology Transformation Adobe AEM Solution Architect We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Napoli, Campania, IT

Posted Date: 7/8/2025