Service manager

We are seeking a dynamic and experienced Electromechanical Service Manager to lead our field service operations within the mail sortation industry . T his is a key role requiring a strong technical background in electromechanical systems , excellent customer engagement , and proven analytical ability to monitor performance and drive continuous improvement. Key Responsibilities Lead and manage a team of field service engineers across multiple client sites Oversee the installation, maintenance, and servicing of automated mail sortation equipment Develop strong relationships with key customers, acting as the primary point of contact for service issues and performance reviews Monitor service KPIs and generate performance reports using operational data Identify trends, root causes of failures, and develop action plans to improve system reliability and service efficiency Work closely with internal engineering, operations, and logistics teams to ensure consistent service delivery Ensure compliance with health and safety, regulatory, and company standards Requirements Proven experience managing electromechanical service teams, ideally within the mail or parcel automation industry Strong knowledge of automated handling systems, conveyors, robotics, and PLC-based controls Excellent customer-facing skills with the ability to build trust and credibility with high-profile clients Advanced data analytical skills with experience using tools such as Excel, Power BI, or similar platforms Strong organizational and problem-solving skills with a results-driven mindset Ability to travel to customer sites as needed Degree or relevant qualification in electrical, mechanical, or mechatronic engineering preferred Why Join Us? Work with industry-leading technology and clients Autonomy to lead a high-performing team and shape service strategies Collaborative and supportive work environment Career development and training opportunities

Location: Droitwich, West Midlands, GB

Posted Date: 7/7/2025