Dealer Development Manager

Key Responsibilities: Customer Experience: Act as a champion for customer centricity within the organization and dealership network. Evaluate customer satisfaction metrics and manage the Mystery Shopper program. Design and develop customer journeys to enhance the overall experience. Support the development and implementation of customer experience positions at individual dealerships. Foster a culture of customer-centricity both within and beyond the organization. Operational Excellence: Manage and analyze the Dealer Score Card for each dealership, addressing underperformance. Conduct profitability analyses and provide financial projections for the dealer network. Lead Business Intelligence initiatives to enhance operational insights. Dealer Development: Collaborate with dealers to develop and execute Business Plans. Support the growth and modernization of dealer infrastructure, including facade design, logo placement, and signage (e.g., totems). Design, implement, and manage an Image Audit System to ensure brand alignment. Oversee the layout design and approval process for dealership facilities. Assist in the selection and onboarding of new dealers and candidates for the network. Manage dealership closure processes when necessary. Financial Analysis & Reporting: Collect, analyze, and report financial statements from dealerships to identify improvement opportunities. Project Management: Oversee dealership construction projects from initiation to execution. Manage contracts and relationships with distribution partners. Qualifications : Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. Proven experience in customer experience management, dealer network development, or a related area. Strong financial analysis and reporting skills. Proficiency in project management and the execution of infrastructure projects. Exceptional communication and relationship management skills. Ability to foster a customer-centric culture within a diverse network.

Location: Mexico City Metropolitan Area, MX

Posted Date: 7/7/2025