Samsung Electronics Mexico
Air Conditioning Technical Support Specialist
Job Location
Miguel Hidalgo, Mexico
Job Description
Why work at Samsung? As a global leader in technology, Samsung Electronics opens new possibilities for people everywhere through relentless innovation and discovery. Established in 1969 Samsung Electronics has grown into one of the world’s leading companies recognized as one of the global top five brands. Our network extends across the world, and we take great pride in the creativity and diversity of our talented people, who drive our growth To discover more, please visit our website at www.samsung.com and our official newsroom at news.samsung.com Position Air Conditioning Technical Support Specialist Responsibilities Supervise and lead a team of technicians specialized in the installation, maintenance and repair of Residential Air Conditioning Systems. Act as the primary point of contact for customers regarding technical queries, performance issues and service requests. Ensure that maintenance contracts are fulfilled according to established terms. Design and implement service strategies that optimize product performance. Implement and monitor KPIs, ensuring that quality, response time and efficiency objectives are meet or exceeded. Control the budget assigned to the service area, optimize resources and reduce costs without comprimse quality. Negotiate with suppliers and manage external services. Academic Background Bachelor's degree (Industrial, Mechanical, Electrical Engineering) Proven experience in Residential Air Conditioning English advanced Microsoft Office suite usage. 5 years of experience in similar positions oriented to Air Conditioning Systems. Diversity & Inclusion Samsung is committed to being an equal opportunity employer. We believe that our innovation and growth are the result of our diverse workforce. We aim to create an inclusive environment where everyone has equal opportunities to succeed We invite all applicants regardless of gender, race, ethnicity, age, sexual orientation, disability or background Together we will build a better tomorrow. BeYourself
Location: Miguel Hidalgo, Mexico City, MX
Posted Date: 7/7/2025
Location: Miguel Hidalgo, Mexico City, MX
Posted Date: 7/7/2025
Contact Information
Contact | Human Resources Samsung Electronics Mexico |
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